O Canada! → Canadian → Canadian Broadband > Bell Fibe Congestion/Throttling?

Re: Bell Fibe Congestion/Throttling?

Do me a favor, grab this .zip file.
»code.google.com/p/shaperprobe/source/browse/
In the Shaperprobe directory, there's a win32 folder, run the .exe in there, paste back the results. It will take 2-3 minutes to run some tests.

As for marketing, somewhat yes, but they also add things that you can't with Bells crappy routers. Personally, I'd get an AC66U, works well, I've sold a few of them recently. But before you do that, lets dig a little further into your connection.

DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.

Connected to server 38.102.0.85.

Estimating capacity:
Upstream: 10422 Kbps.
Downstream: 15345 Kbps.

The measurement will take upto 2.5 minutes. Please wait.

Checking for traffic shapers:

Upstream: No shaper detected.
Median received rate: 10229 Kbps.

Downstream: No shaper detected.
Median received rate: 15045 Kbps.

For more information, visit: »www.cc.gatech.edu/~partha/diffprobe

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So it's not throttling I'm assuming. So my guess is: congestion/overloaded OPI (remote), or a short circuit (no clue what that is)

Let me know how you make out the with tech, as I said before, this issue may not be related to the Bell equipment, but because you're on a console, it's going to be a bit harder tracking down the issue.

I'd also like to walk you through making a couple of minor changes to your PC that you're running the ping tests from, that way we can get a better picture if it is on Bells side.

What version of Windows are you running?

Check your PM's.

After you do that and reboot, rerun your pings and see how they are.

I run on Windows 8, and I sent you a PM. Just tested out the connection, and it's the same.

He ran line tests, modem tests... he found a short circuit with a phone line going to the garage, he disconnected but that didn't resolve the issue.

At this point, how could it not be Bell's equipment that's the issue when everything was running perfect before. :/

I'm frustrated, and this point, there's no point in even bothering to play online gaming any more.

Bell/Rogers (whoever), they all suck.

Just found this post, and it's actually on DSLReports:

»Does anyone play FIFA on PS3? Troubleshooting network issue

This guy is having the same problem as me, except it effects all games (wasn't a problem until three nights ago)

Guess the guy couldn't find fix the problem, but what's interesting is that he mentions something about giving priority for gaming traffic.... hmmm, maybe I should call Bell and ask if they can do that?

I almost lay money Nagle is enabled on their servers/game.

Hey Nitra, just curious how come you suggested having a gaming grade router? Isn't it just gonna add another factor to the problem solving, and to shell out $200 for it, will the OP use all the features offered. Surely he would be just fine with a wireless N router for now instead of the AC with his current internet plan.

It's not going to fix his issue anyway.

The problem is game/server related.

Problem is not gaming/server related, because if it was, all my games wouldn't be effected. I'm getting this issue in all games. My players (or my character) feels heavier when turning (whether it be FIFA or COD) and it feels delayed, where as before, everything was light, very responsive and FAST.

It's definitely a Bell problem, whether it be the modem, the OPI box, or somewhere in Bell's network (I'm not sure exactly, it's not my job to figure out what the problem is, I'm the customer, I should be getting the excellent service like I did the first few days)

I'm going to get a new modem sometime next week and test it out... hopefully that'll be the fix, but if not, at least it's not a modem issue, and will know 100% for sure that it's an issue on Bell's side. (I actually had an issue once with Rogers where I had horrible button delay, swapped the modem and the problem was gone, that was a year ago)

Now, I'm not a "pro" when it comes to this sorta stuff, but could it be possible that Bell could have de-prioritized my traffic because I was using a lot of bandwidth? Could a bot on Bell's system made some minor changes that's causing me this issue? (just a possibility)

I'm very frustrated... I just want the internet service I had the first few days, that is all.

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I actually ran a few tests, and surprisingly, Turning on DMZ/Turning off UPnP causes more lag (not sure why, I made sure I was host in all games) turning would be much slower, character/player felt heavier.... etc.

Very weird, if anything, I would have thought that it would have helped. (instead the opposite)

My brother just got disconnected twice in 15 minutes from Xbox Live (I didn't though, I'm online as well) very weird...

Get a new router, you can buy one from Futureshop and take it back if the problem isn't fixed.

Get an Asus AC66U or an RT-N66U.

Put the Sagemcom in bridge mode, have the new router do the PPPOE connection and see if there's a difference.

At the best of times, the Sagemcom is a POS, try this, at least you can rule out the Sagemcom, if the problem still exists, you'll know right away.

As a gamer, you shouldn't be using the Sagemcom as a router anyway, it's quite terrible.

»www.staples.ca/en/ASUS-RT-N66U-D···_1_20001
»www.staples.ca/en/ASUS-AC1750-Du···_1_20001

So a modem/router like Sagemcom can actually effect performance of the connection? What's so bad about the Sagemcom (don't know) ?

Yeah I might as well try that (nothing to lose at this point).

Absolutely.

BTW, both of those routers are on sale at Staples this week, above are the links.

The Sagemcom is terrible, it's got bad firmware, bad performance, limited connections, terrible wifi, the list goes on and on. As a stand alone modem, it's not bad, but it's routing isn't the best.

I've only ever used them in bridge mode with a real router behind them, no issues with that.
You will need to get you b1 username and password from Bell, once that's done, it's pretty easy to get it into bridge mode.

As you said, at this point you have nothing to lose, if the issue doesn't fix itself, you can at the very least rule out the Sagemcom. Worst case it costs you 2 trips to Staples. Best case, costs you $150 for a good router you'll have for years.

Also, keep the packaging intact as best as possible, Staples prefers nice clean returns.

Always wired. Never on a wireless connection... only a noob would do that.

I think I may either have a D-Link or a Linksys router somewhere in the house... gotta go look for it, will edit this msg once I find it.

Couldn't find any routers inside the house... might try to look for it again, BUT, here's an update:

So it's 10:12 PM right now, just played two games, and the game is starting to become faster/lighter/a lot less button lag.

Seems to me this is a congestion issue, and Bell won't fix that.

Based on what I have read I guess your problem is Bell's routing being congested?

What is a PPPoE login (is it when you enter the b1 username and password into the modem?)

Crap... gotta find someone willing to give their PPPoE login... :/

But this is a congestion problem on Bell's network, right? Do they fix these sort of issues?

It very well may be on Bells network, but also, it could be on EA's side of things, or whatever game you're playing.

You need to find someone that has DSL, but not with Bell and use their login information for a night, see if it sorts itself out.

If you still have the same lag on another ISP, it's not a Bell issue.

But Nitra, if all other games (not just EA games) are effected, then how could it possibly be only EA/gaming servers? Why would the first few days be flawless (with any game, including FIFA which is an EA game)

If anyone else was effected by this, then there would be a lot of other people (not just me) that's experiencing this. I'm not sure an average joe could notice a difference, but someone who plays competitive/semi-pro would instantly know the difference.

There was a person from the GTA area who was experiencing the same problem I was having for FIFA (but it effects all other games as well, some sort of one-way latency issue)

Here's the thread:
»Does anyone play FIFA on PS3? Troubleshooting network issue

Now... to find someone else's login information.... I don't know anyone that has DSL :/

he is referring to your bell userid. it starts with b1

that made me laugh.

lol, I play competitively here and there, so you need fast reactions when it comes to competitive gaming.

This has nothing to do with me, but with my characters/players being slow... can't turn, feel like I'm a second behind, etc. My brother notices this as well, and isn't too happy about it either.

Yeah, I have to find someone who even has DSL... I don't know anyone that has DSL, so I think I'm kinda screwed there.

Now, if this is a congestion issue (where there's too many people on at once) can this be fixed, will they even do anything?

im not a gamer in anyway. but im sure they have forums of some sort. just ask around the forum. from your test results it doesnt seem to be an issue with the connection. bell is upgrading like crazy to handle the transit required for tv over the phone lines. bell will if need be kick a tpia client off the remote and hook them back up if need be.

By "bill will if need be kick a tipa client off the remote" what do you mean be that? Sorry, I didn't understand that part.

Yeah, playing on this connection is simply unplayable. Well, no more online gaming for me anymore (thanks Bell & Rogers).

I don't think this issue can be resolved, because:
1) No one knows what possibly could be causing the issue
2) Bell most likely won't fix it

I wouldn't want anyone to waste their time on this issue anymore, I'll be getting a new modem sometime next week, and if that doesn't solve the problem, then I don't think I want to bother even resolving it, because I don't think it can get solved.

But thanks to everyone that tried to help.

Edit: One last idea, has there been a firmware update for the Sagemcom modem recently?

One thing you can do, and I apologize if you've tried or it's been suggested, is put the Sagecomm in "bridge" mode and use a commercial router to handle all of the traffic.