1 edit | [Internet] Random Modem Reboots BHN Bradenton SBG6580 It all started on monday, Im not sure why but randomly every 4 to 5 hours or so, my Surboard reboots screwing up my whole network. I work from home so constant internet connectivity is a must. I recently put in the works for a static IP and im shceduled for a tech to come out to my house to make sure the settings are correct. (beyond the point, dont know why they cant just give me the IP over the phone or by email, and not treat me like an idiot.) If anyone has any ideas why my modem is constantly rebooting please let me know. 
Thought I would put in the error messages in the log
Wed Oct 02 18:19:33 2013 Notice (6) TLV-11 - unrecognized OID;CM-MAC=e8:6d:52:83:00:88;CMTS-MAC=00:01:5c:24:a4:87;CM-QOS=1.1;CM-VER=3.0;
Wed Oct 02 18:19:32 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=e8:6d:52:83:00:88;CMTS-MAC=00:01:5c:24:a4:87;CM-QOS=1.1;CM-VER=3.0;
Wed Oct 02 18:19:32 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=e8:6d:52:83:00:88;CMTS-MAC=00:01:5c:24:a4:87;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=e8:6d:52:83:00:88;CMTS-MAC=00:01:5c:24:a4:87;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e8:6d:52:83:00:88;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Don't know if any of this is from BHN end or mine. |
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GeNomer
join:2013-01-21
Indianapolis, IN | Might have that tech check the cable signal levels while he's out there. |
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Its funny you say that because I just had a tech come out here last month and he checked all the signal levels, from the street to various places in my office and they were, what he said extremely good.
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GeNomer
join:2013-01-21
Indianapolis, IN | reply to jgaffers
You can check what the modem is reading if you have the login for it. I think it will show the power of the bonded channels in the status section. Downstream should be between -10 and 10. I can't remember the range for upstream, but I know it's not supposed to be above 50. |
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1 Locked QAM256 1 615000000 Hz -10.2 dBmV 35.7 dB 247 453
2 Locked QAM256 2 621000000 Hz -10.3 dBmV 35.8 dB 267 416
3 Locked QAM256 5 639000000 Hz -11.4 dBmV 35.4 dB 2405 1980
4 Locked QAM256 6 645000000 Hz -11.0 dBmV 36.6 dB 1728 3035
5 Locked QAM256 7 651000000 Hz -11.2 dBmV 36.8 dB 434 774
6 Locked QAM256 8 657000000 Hz -11.6 dBmV 35.9 dB 748 1184
7 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
8 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
UPSTREAM
1 Locked TDMA 1 2560 Ksym/sec 24200000 Hz 36.2 dBmV
2 Locked TDMA 2 2560 Ksym/sec 29100000 Hz 36.2 dBmV
3 Locked TDMA 3 2560 Ksym/sec 33000000 Hz 36.2 dBmV
4 Locked TDMA 4 2560 Ksym/sec 36200000 Hz 36.2 dBmV |
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GeNomer
join:2013-01-21
Indianapolis, IN | Yeah, those downstream levels are low. Not sure about upstream, but I know on my modem, they are all in the 48-50 range, so I suspect yours may be too low as well. |
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| reply to jgaffers
I wonder if that is an easy fix? Does a signal booster need to be installed or does there need to be higher provisioning from BHN? |
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GeNomer
join:2013-01-21
Indianapolis, IN | I'm not sure. A cable amplifier might help. I did look up the upstream range, 25-50, so you are ok there. |
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 BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:103
3 recommendations | reply to jgaffers
said by jgaffers:It all started on monday, Im not sure why but randomly every 4 to 5 hours or so, my Surboard reboots screwing up my whole network. I work from home so constant internet connectivity is a must. I recently put in the works for a static IP and im shceduled for a tech to come out to my house to make sure the settings are correct. (beyond the point, dont know why they cant just give me the IP over the phone or by email, and not treat me like an idiot.) If anyone has any ideas why my modem is constantly rebooting please let me know.
Thought I would put in the error messages in the log
Wed Oct 02 18:19:33 2013 Notice (6) TLV-11 - unrecognized OID;CM-MAC=e8:6d:52:83:00:88;CMTS-MAC=00:01:5c:24:a4:87;CM-QOS=1.1;CM-VER=3.0;
Wed Oct 02 18:19:32 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=e8:6d:52:83:00:88;CMTS-MAC=00:01:5c:24:a4:87;CM-QOS=1.1;CM-VER=3.0;
Wed Oct 02 18:19:32 2013 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=e8:6d:52:83:00:88;CMTS-MAC=00:01:5c:24:a4:87;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=e8:6d:52:83:00:88;CMTS-MAC=00:01:5c:24:a4:87;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e8:6d:52:83:00:88;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Don't know if any of this is from BHN end or mine.
I assume this is Jon...make sure your tech tomorrow is aware of the disconnects before he does anything else. If it is not resolved by tomorrow let me know and I'll address it. As for the requirement to have a tech out that is just not an option on statics...we need to make sure that everything works from the start and configuring this remotely is well...suffice it to say it's just easier for us to come out there.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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| said by BHNtechXpert:I assume this is Jon...make sure your tech tomorrow is aware of the disconnects before he does anything else. If it is not resolved by tomorrow let me know and I'll address it. As for the requirement to have a tech out that is just not an option on statics...we need to make sure that everything works from the start and configuring this remotely is well...suffice it to say it's just easier for us to come out there. Thanks for the reply on another note is it necessary for them to give me a huge RCA Thomson modem for my phone. it used to be used as a combined modem/gateway/router/wireless access point and now it just being used as a phone modem on a splitter. is there anything else that is smaller that can do the same thing. It a giant brick that sits on my desk.
Is there also a way to bridge the SurfBoard to my existing router so i dont have this NAT nightmare?
Sorry for all the questions. I've been told if I ever have issues your the guy to go to. HAHA  |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:103 | said by jgaffers:said by BHNtechXpert:I assume this is Jon...make sure your tech tomorrow is aware of the disconnects before he does anything else. If it is not resolved by tomorrow let me know and I'll address it. As for the requirement to have a tech out that is just not an option on statics...we need to make sure that everything works from the start and configuring this remotely is well...suffice it to say it's just easier for us to come out there. Thanks for the reply on another note is it necessary for them to give me a huge RCA Thomson modem for my phone. it used to be used as a combined modem/gateway/router/wireless access point and now it just being used as a phone modem on a splitter. is there anything else that is smaller that can do the same thing. It a giant brick that sits on my desk. Is there also a way to bridge the SurfBoard to my existing router so i dont have this NAT nightmare? Sorry for all the questions. I've been told if I ever have issues your the guy to go to. HAHA We do have all in one devices but sometimes the less integrated the better. Discuss this with your tech tomorrow and if you get no solutions offered let me know and I'll do what I can. As for bridging certainly you can do this yourself actually. Login to the modem and follow the steps below IN ORDER. Also you will need to let the tech know tomorrow you wish to continue being bridged as there are script differences he will need to pay close attention to so it works right.
Login to modem....
Turn off DHCP
Turn off NAPT
Modem will reboot on it's own
Reboot modem and router again...wait 4 min to sync
Enjoy your new non double NAT life...
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:103 | reply to jgaffers
Fair warning if you don't follow the above steps in order the universe will end as we know it....please make sure this doesn't happen as I haven't finished my bucket list yet....
On a more serious note perhaps not quite universe ending it is nonetheless bad...so do it in order please. |
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