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[Cable] Down in London this am

Anyone else down this morning? US light flashing and online light is off. Power cycled the modem but not back up so far.

Yep, down on the east end of London as well. Online light is flashing and US / DS lights are solid green instead of blue.

I am down as well. Commissioners and Adelaide area. Not sure for how long but down when i left for work.

South London here. Still down. Noticed first at about 7am. All lights are normal on the modem, however the router is unable to get a new IP. Hope for a resolution soon. This is obviously not a personal hardware issue.

I've been down since Monday Adelaide and kipps area. This is the second time in two months. I was down for a week beginning Monday August 28th aswell. Going on 4 days this time around.

Also down as of this morning, Commissioners and Highbury.

same here. in highrise condos there - no internet since early morning.
No DHCP reply from CMTS (Rogers infrastructure?)
TS, please fix!

Down at Colborne and Oxford since 3 am.

Same - London N6C - Commissioners rd. down.

I'm also down (Richmond/Grosvenor area). My Nest says it hasn't been able to communicate for more than 7 hours. I tried cycling the modem/router before work with no luck.

Down here (Jalna/Bradley area).
Even have Roger's contractors working on the box at the road at the moment. Although they won't say what's going on, or how long either.

welcome to the club, I have been a member since sunday night. There are some two week members now

Mine stays up for a few weeks now. I'm in Byron.

Hello everyone,

If you have not yet troubleshot your issue with our technical support.

We definitely recommend doing so by either calling our technical support at 1-877-779-1575 or by posting in the »TekSavvy Direct Forum.

We thank you for your time and appreciate your troubleshooting.

Thank you
TSI Shawn S
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TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

It seems Rogers is moving from east to west with all their monkeying around. Ottawa, GTA, KW, now London.

Is this now a Known Issue?

Mine is back up. The contractors filled in the trench they dug and appear to have run new cabling from the box.

I love how we keep getting told to post in the direct forum, then those that do post about the London outage get to watch their threads be ignored for hours. I realize this outage is likely Roger's fault but you could at least acknowledge those people who posted in the direct forum. Even if there isn't anything you can do at the moment, ignoring your customers who are having problems is a great way to lose them.

I'm still down since morning in white oaks area

I'm down at oxford and maitland since 4 am ish.

Still down too. Not home yet to check the modem.

Still down here too...

Hi.

We are definitely not ignoring your posts. We work the direct posts in the order that they come in, from oldest to newest. With all the issues on the network right now, we are getting a lot of direct posts. I apologize that it's taking a while, but we will get to your posts.

Danielle
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TSI Danielle
Social Media Relations
Teksavvy Solutions Inc.

Thanks Danielle

post your line stats, the time stamps in your logs are iffy

Ditto. White Oaks. Been off all day (Thursday) and part of Wednesday.