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douglh

join:2013-10-04
reply to douglh

Re: [Cable] Down in London this am

And I tried powering off the modem for ten minutes.


koldfyre

join:2013-10-03
London, ON
reply to yabos

I have internet back now. Just an fyi..


PudgeySan

join:2011-07-21
London, ON
reply to yabos

Still nothing around Oxford and Maitland.


DG

join:2013-10-03

Back at Oxford and Colborne


drosenberg

join:2013-10-03

Still down at Commissioners and Adelaide


yabos

join:2003-02-16
London, ON
reply to yabos

Click for full size
Here's what I had yesterday. I now have 8 channels down and 3 up and the online light is on but the upstream is flashing. I'm not able to get an IP from the modem though still.


Shazaam

@24.114.77.x

Still down in white oaks


drosenberg

join:2013-10-03
reply to yabos

Does this look like Signal (RF) issues?
I also have a lot of other errors.

Not sure what to make of this. Is this an RF or DHCP issue?



(Other errors)
1970-01-01 00:23:19 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received
1970-01-01 00:21:09 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:20:59 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received
1970-01-01 00:17:45 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:17:37 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
1970-01-01 00:16:36 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received
1970-01-01 00:14:21 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:14:15 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
1970-01-01 00:13:15 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received
1970-01-01 00:10:58 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:10:50 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
1970-01-01 00:10:49 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received
1970-01-01 00:07:33 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:07:29 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout

Thanks!

scottan

join:2007-08-04
reply to yabos

I was down 3 and 4.5 weeks ago. Still up this time though, Ham/Ad.


can00k

join:2003-07-05
London, ON
reply to yabos

I just woke up and I'm down in the Springbank and Wonderland area. Power cycled equipment to no avail.

All lights on the modem are normal but I cannot get an IP.

It was working for me when I went to bed last night.


Trentelshark

join:2002-12-11
canada
reply to yabos

If it helps Teksavvy at all, my Rogers connection in NE London (Highbury/Sunningdale) was fine all night, didn't get a chance to check this morning. My parents however in NW London (Wonderland/Sunningdale) was running near dial-up speeds all night and no amount of troubleshooting locally fixed it, so looks to be network related.

Rogers must be rolling upgrades again (think they have been since back to school, connection reliability has been sketch), but I can't determine what changes they may be making since I notice no obvious changes when logging into the modem.


Chash

join:2013-10-04
reply to yabos

Im in london, specifically White Oaks. This is getting rediculous. Not only has it been spotty multiple times this month, yesterday morning I had to run to a McDonald's in order to send in an important application, due to the fact I had no Internet whatsoever.

All iv had since yesterday morning is the first three lights blinking. Iv tried the power cycling, but nothing seems to help. Iv been on hold with customer service for a combined hour and 20 minutes, and I STILL havnt been able to actually talk to any customer service.

What's ironic is that being able to check my email on my phone, they recently send me the bill...as if I'm going to pay anything at this point. I'm sick and tierd of hearing the excuses to pass off the blame, that it's all Rogers blah blah..how about the company grows a spine, and begins to actually act like they care about your business.

Either way I'm looking up new providers ATM, betting I can get another provider before I can even get tek savvy to pick up the phone.


drosenberg

join:2013-10-03
reply to yabos

It's all the 800 York POI that is down.


yabos

join:2003-02-16
London, ON

It's not the whole POI. I have colleagues at work who are on Teksavvy in London and they're still up. There doesn't seem to be any pattern that I can see from the different areas that are affected here. It seems to be that there're people down in all areas of the city.


yabos

join:2003-02-16
London, ON
reply to yabos

Went home at lunch. Whatever RF issue they had seems to be fixed for me at least but still having a DHCP issue. US still flashing and it lost 1/3 US channels for a few mins and then it came back but was still flashing.


yabos

join:2003-02-16
London, ON
reply to yabos

Anyone want to speculate whether these are node splits they're doing? RF issues, so they're probably reassigning frequencies and then DHCP issues afterwards while they do all their manual routing changes. Still BS that they can do this for their customers within a few hours but for TPIA it takes days or weeks.


yabos

join:2003-02-16
London, ON
reply to yabos

Back online anyone else?


drosenberg

join:2013-10-03

My modem has the "Online" light - solid green - but no internet yet! Damnit!


yabos

join:2003-02-16
London, ON
reply to yabos

My ip changed. Node split?


drosenberg

join:2013-10-03

Just got internet! Here's to hoping it lasts!
Thanks TS!



TSI Jonathan
Premium
join:2011-08-24
canada
kudos:8

Woot! Woot!


Chash

join:2013-10-04
reply to yabos

Still have all my lights flashing like they should, but no actual Internet connection....


morm

join:2011-09-19
London, ON
reply to drosenberg

Mine is back too - right around the same time.


drosenberg

join:2013-10-03
reply to Chash

try a power cycle.

Power off your modem (unplug from wall).
Unscrew the coax cable.
Power off your router (if connected). If not, power off your PC.

Wait 15 minutes or so
Turn on your router or PC.

Screw back the coax.
Power on modem.

See if that fixes the issue.