Reviews:
 ·TekSavvy Cable
| reply to Madwand
Re: [Outages] Outage Report -- October 3rd, 2013 8:40AM *update* said by Madwand:BLOOR Headend here, Just went down. Been 10 minutes now. Never really had MAJOR problems before. I'm back up. That was short.  Still no upstream bonding however. |
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 your moderator at work
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kimks3
join:2012-12-01
Richmond Hill, ON | reply to TSI Outages
Re: [Outages] Outage Report -- October 3rd, 2013 8:40AM *update* L4E RHill definitely not working. Been over a week |
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| Hello kimks3,
I have looked into your account and see that you have not opened a repair ticket for your issue. Posting on the forum that you have an issue doesn't necessarily tell our vendor that you have an issue. I would strongly advise that a repair Ticket should be opened so that we can notify our vendor.
Please complete the troubleshooting that we have provided in the »TekSavvy Direct forum post.
Thank you for your time.
Thank you
TSI Shawn S
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TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork
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| reply to TSI Outages
said by TSI Outages:** Resolved Cable Issues **
• Newkirk POI, Richmond Hill - RF Signal & Routing issue
• Grand Crest Place POI, Kitchener/Waterloo - RF Signal issue
• Newkirk POI, Richmond Hill - DHCP issue Kitchener is NOT resolved! Several people still out! |
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jett
join:2003-06-28
Kitchener, ON | reply to TSI ShawnS
I believe most of us in KW RF issues were solved BUT WE ARE suffering from DHCP issues now. |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:23 | reply to dbacsek
It's possible it's another issue. When we remove it it's because Rogers has told us that they believe it is fixed for those that we opened the master ticket for... It's possible there is another area in Kitchener that's affected.. Clearly that's the case.. Or maybe the RF part is fixed and there's a DHCP issue.. This kind of thing...
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Marc - CEO/TekSavvy |
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jett
join:2003-06-28
Kitchener, ON | games from rogers I see.... im sure they will say "but you opened a ticket for RF issues.... you will need to start all over again" |
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Ros
join:2013-10-03
Kitchener, ON
1 edit | reply to TSI ShawnS
Can you please look into mine?
CID [removed for privacy --fourboxers] |
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| reply to TSI Outages
East York still out since the 28th. |
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| reply to Ros
Hello Ros,
Thank you for your request,
Do you already have a ticket opened? If not, there wouldn't be anything I can look at for you and troubleshooting will need to be completed
Either way, Please send us a message in the »TekSavvy Direct Forum so that we may have a look.
Thank you
TSI Shawn S
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TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork
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Lith
join:2009-11-30
Toronto, ON | reply to TSI Outages
I have opened up a thread in the Teksavvy Direct forum and posted my issue with the DHCP (Etobicoke - M8Y). Also, I posted all the modem stats as requested. Last I checked this morning (9:00am) the modem still couldn't pick up an IP.
Do I need to call in or is a ticket open at Teksavvy for my issue ? I really don't want to wait an hour on the phone nor do I feel like clogging up the tech support. |
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Ros
join:2013-10-03
Kitchener, ON | reply to TSI ShawnS
Thanks for the reply Shawn.
I have posted in that forum about half an hour ago. Was hoping you could look into it now though as I really need my internet for online school work and it has been down since Sunday. Thanks,
Ros |
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| Hello Ros,
I'll take a quick look right now.
Thank you
TSI Shawn S |
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| reply to Lith
Hello Lith,
I understand how you feel.
Our current wait time for Tech Cable is approx 50 minutes.
We can certainly have a ticket opened via the »TekSavvy Direct Forum. as long as the template is completed as requested.
Thank you for your continued patience as we work through each request.
Thank you
TSI Shawn S
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TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork
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Lith
join:2009-11-30
Toronto, ON | Thank you Shawn.
I posted everything in the direct forum. If something is missing just let me know. I can always update the post. |
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| reply to TSI ShawnS
I've had a post on the direct forum since 09:08..
[Cable] No public IP, L6B (Markham) since ~3am
No response yet, so not sure if anyone has opened a ticket for that.. |
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| reply to Lith
Hello Lith,
Everything is there,
TSI Liz is sending off the ticket as we speak.
Thank you for your troubleshooting!!
TSI Shawn S |
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| reply to dracos99
Hello Dracos99,
From what I can see, there are 49 more direct messages ahead of yours. We are working hard to answer the messages as quickly and efficiently as possible.
Please understand we work threads from Bottom/Up.
Keep in mind that if you reply to your own post before receiving a reply from us, you delay yourself.
Oldest time stamps get answered first (see right column).
Thank you for your patience as we work towards responding to your request.
Thank you
TSI Shawn S
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TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork
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| Not a problem, Shawn.
I'm pretty sure I'm not the first to report from my area anyway.
Thanks |
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| reply to TSI Outages
L3R still down, now the 9th day.
I've been posting consistently in my thread on the Direct forums but I don't even know if a ticket has been opened for me yet. You guys keep asking me for more info and more info everytime I respond, which makes me feel like my ticket still hasn't been filed to Rogers yet... and as we all know, it'll take Rogers a couple 48 hours slots to fix the problem...
If this drags onto 2 weeks, I'm going to go insane. Not everyone can use internet at work. My sister needs her internet for her university papers and going to the library/coffee shop everyday is becoming a big hassle to her university career. |
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| Hello Jon Lai,
It appears that a ticket has just been opened for you!
We certainly appreciate your time and troubleshooting.
Thank you
TSI Shawn S |
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| reply to TSI Marc
said by TSI Marc:It's possible it's another issue. When we remove it it's because Rogers has told us that they believe it is fixed for those that we opened the master ticket for... It's possible there is another area in Kitchener that's affected.. Clearly that's the case.. Or maybe the RF part is fixed and there's a DHCP issue.. This kind of thing...
All this stuff looks like Rogers techs are walking through the raised floor room and brushing a screwdriver against terminals randomly, creating shorts (on purpose) :-( |
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| reply to TSI Marc
said by TSI Marc:As for being singled out, I think the net effect ends up looking that way for sure.
Deliberate or not
How could it not be? Seriously, disgusting situation . . . |
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Reviews:
·TekSavvy Cable
·Rogers Hi-Speed
| said by Webslingerac:said by TSI Marc:As for being singled out, I think the net effect ends up looking that way for sure.
Deliberate or not
How could it not be? Seriously, disgusting situation . . . I suspect it's somewhere in a grey area when it comes to "deliberate". Is Rogers creating problems solely to mess with TSI? Probably not. But what's happening is they are making changes all over the place that they know have profound negative effects on TPIA customers, and they don't care. They won't bother to make changes to mitigate those issues or to notify TPIA providers...because they don't have to. |
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1 edit | said by The Mongoose:But what's happening is they are making changes all over the place that they know have profound negative effects on TPIA customers, and they don't care.
Exactly. They give priority to their own customers after changes are made and let everyone else dangle. And I would say that's pretty deliberate.
By the way, I'm just going through a renegotiation process with an incumbent since my cellular contract is almost finished. Thank God, I don't have to do the same with my ISP.
Too bad the indies don't cover enough area to get me to switch. And good thing I can get corporate plans, but, wow, the renegotiation stuff is so annoying. The incumbents really have us by the short and curlies, in the end. Not fun |
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| reply to TSI Outages
It does appear that other areas of Kitchener are still affected by DHCP issues. I'm in N2B Stanley park area and that's what's keeping me down lol. Already got a ticket open... Just hoping for a quick fix from the Rogers guys I guess |
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Adroid
join:2013-10-02
Richmond Hill, ON | reply to TSI Outages
It indicates here that ALL Richmond Hill issues are resolved, however mine in L4S is still not online, online light is still flashing as it has been doing for the last 7 days. |
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| Experiencing outage in Markham as of 3am. 10/30/13 |
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Ros
join:2013-10-03
Kitchener, ON | reply to TSI ShawnS
Shawn,
I called in and was troubleshooting for 2 hours. Gabriel was very helpful but still no internet. He mentioned my landlord has to call in or message to authorize the rogers ticket to be started. I spoKe with him now and he says he has messaged the site 3 times with no response so were wondering where he can give this authorization because he can't wait on hold for an hour or more. Thanks |
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