O Canada! → Canadian → TekSavvy > Re: Dear diary....

Re: Dear diary....

You're the first I hear that's been offline for 9 days. The outages posts, I'm assuming is what you're talking about, those are all master tickets that require a minimum of 5 tickets to open. So it may simply be a case that we just don't have as many users in that area... I don't see why, knowing you are having problems, we would not open a ticket...

Somebody will follow up with you shortly and from there we can have a better understanding of what happened once we look into your specific situation.
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Marc - CEO/TekSavvy

Seriously the first time you hear of someone being 9 days offline? Seriously?!!

Uh there is a man with a blog out there on the net that's been off for 14 day when he blogged last.

Here: »michaeldundas.com/2013/09/28/tek···-outage/

Re: Dear diary....

Lets see 1 I had exactly the same experience as OP.

2 when I call in their tech gave no support.

3 offline for 4 days.

4 when I say I am switching Marc smuggly days "You're a welcome" after letting him know rogers is offering same service at a lower price.

Frankly him saying this is the first time he heard of anyone being offline this long is just beyond words. They have had issues since Aug. And everytime they post it is just a deflection of responsibility. And so many of you blindly hate on the incumbents that the hook line and sinker goes in and you guys thank them for it.

Frankly until the company changes for the better with less bs and more action I am keeping my business elsewhere.

Re: Dear diary....

Look gotak, Rogers is having major issues. They are the only ones who can get them back online. Full stop. You can keep repeating these things to me all day long. I simply can not do the impossible.

Thanks for the link, we will follow up. However you are taking my prior comment above out of context. Up until Monday of last week things had greatly improved and the vast majority of those prior affected had all be restored. It seems that perhaps the link you provided is one that was not. I don't know, we will look into that situation.

My post however was with regards to those users affected since early last week. We have see a significant spike in outages late last week and continuing into this week. And I have not seen any longer 9 days out. I suspect that there are other factors with this specific situation.
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Marc - CEO/TekSavvy

I'm told that Rogers techs are now, also similarly delayed.. Not sure how true that is. Maybe others can confirm or not.
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Marc - CEO/TekSavvy

Re: Dear diary....

Hey Mark

You need to shake off the defensive bunker mentality and actually listen to what the negative posts here are saying. There was TONNES that YOUR PEOPLE did wrong on this, and many others. Stop sitting back and blaming rogers like a crybaby and focus on fixing what you can fix which is YOUR TERRIBLE STAFF AND PROCEDURES.

This is really getting sortof ridiculous at this point. You need to understand that your attitude SETS THE TONE for your subordinates too.

Even if in your estimation you could only shave 3 days off a 2 week outage by making yourselves perfect it's worth doing. Because if you don't the attitude is going to make those problems grow and multiply. You aren't a stupid guy but I do see you being blinded by being defensive.

Please snap out of this funk.

Yada, yada, yada ....... Another country heard from! Advice from an armchair CEO, that's all Marc needs now, just like another hole in the head!