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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:23 | reply to gotak
Re: Dear diary.... Look gotak, Rogers is having major issues. They are the only ones who can get them back online. Full stop. You can keep repeating these things to me all day long. I simply can not do the impossible.
Thanks for the link, we will follow up. However you are taking my prior comment above out of context. Up until Monday of last week things had greatly improved and the vast majority of those prior affected had all be restored. It seems that perhaps the link you provided is one that was not. I don't know, we will look into that situation.
My post however was with regards to those users affected since early last week. We have see a significant spike in outages late last week and continuing into this week. And I have not seen any longer 9 days out. I suspect that there are other factors with this specific situation.
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Marc - CEO/TekSavvy | |
4 recommendations | Hey Mark
You need to shake off the defensive bunker mentality and actually listen to what the negative posts here are saying. There was TONNES that YOUR PEOPLE did wrong on this, and many others. Stop sitting back and blaming rogers like a crybaby and focus on fixing what you can fix which is YOUR TERRIBLE STAFF AND PROCEDURES.
This is really getting sortof ridiculous at this point. You need to understand that your attitude SETS THE TONE for your subordinates too.
Even if in your estimation you could only shave 3 days off a 2 week outage by making yourselves perfect it's worth doing. Because if you don't the attitude is going to make those problems grow and multiply. You aren't a stupid guy but I do see you being blinded by being defensive.
Please snap out of this funk. | | |
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| Yada, yada, yada ....... Another country heard from! Advice from an armchair CEO, that's all Marc needs now, just like another hole in the head! | |
 Txbronx cheers from cheap seatsPremium
join:2008-11-19
Kepler 62f
kudos:4
 ·TekSavvy DSL
 ·FreePhoneLine
 ·Rogers Hi-Speed
| said by JWB:Yada, yada, yada ....... Another country heard from! Advice from an armchair CEO, that's all Marc needs now, just like another hole in the head!
I completely agree, Marc AND staff (not just Marc) IMHO deserve a little break, but don't go knocking upset customers. Fanboi's are worse then the "armchair CEO's". Nothing wrong with people wanting what they pay for. Not many care how it's delivered, it's not really their business, if it was... they'd be getting paid, not paying.
This said, I cannot stress this enough to a few people really hammering down on Marc for his comment, as much as it may have sounded odd as you'd think "Oh a CEO should handle himself differently". Show a little more respect for the dude, he's human, he is putting his sweat and tears in to the company and metaphorically running circles trying to keep shit happy and flowing.
I'm in the hosting industry and have been for almost 20 years. Customers can be a little too demanding forgetting it's just people, not machines behind the screens and phones. We make mistakes and hardware fails, even with added redundancy. Ask anyone around these forums, i'll defend even the negative posters, but there comes a time were you need to give a little rope to TSI and let them try and fix shit, help you. Stop expecting the impossible and start seeing the reasonable. | |
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