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FureverFurry
RIP Daphne: 3/12/05 - 6/19/12
Premium Member
join:2012-02-20
49xxx
Zoom 5341J
ARRIS WBM760
Vonage VDV-21

FureverFurry

Premium Member

Don't hear ringing on overseas outbound calls

For about the past 10 days, when I make overseas calls (England) my phone gives me "dead air" rather than hearing the ringing tone. Have restarted my adapter and modem, restarted computer -- no joy.

Contacted Vonage last week and they rolled back the recent firmware upgrade (saw the info displayed on my adapter so I know she did it). However, it's started behaving that way again.

Any ideas before I call them again? Thanks.

Pesimist
join:2007-07-09
Valley, AL

1 recommendation

Pesimist

Member

I see from your Vonage review, they took care of your problem. Have to admit, Vonage tech support is pretty good.

FureverFurry
RIP Daphne: 3/12/05 - 6/19/12
Premium Member
join:2012-02-20
49xxx

FureverFurry

Premium Member

Yup, Vonage took care of everything. I am truly impressed with their tech and customer support. FWIW, they made some change to my settings on their end. Not sure what, but it's fixed.