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Re: [Cable] Avoid TekSavvy at all costs

TX: And for your information, I just decided to cancel my Cable Internet so that my money does NOT go to Rogers. Period. And I am not happy to see people come here and use this created chaos of network "upgrade"/"change" to suggest to me that "....oh Rogers has offer for TS users...". And I don't like people here pretending to have intellectual discussion here of fairness either.
Come on TX, it is whole big marketing campaign and muscle behind it WANTS our (the consumers) money. And methods are used are morally wrong!

Re: [Cable] Avoid TekSavvy at all costs

My TSI DSL has been solid, but I just 2 days ago completely cut all ties with Rogers due to this latest cable outage fiasco.

TSI isn't the only provider dealing with Rogers' passive aggressive method of hurting the competition.

I don't want to support a company like that.

To anyone reading this thread and is being tempted back to the dark side, don't do it... Give TSI or the other guys a chance to make it right.... They eventually do.
Going back to the incumbents is simply playing in to their hands and becoming yet another victim of their unscrupulous business practices.

Re: [Cable] Avoid TekSavvy at all costs

I see spock you know my family, single mother with two kids 2 years old and 6 months and mom that works social media marketing from home. Thanks for adding insult to the injury. I would gladly pay more or back up BUT I can never get a response or even get though to the TS and once that billing responded they flatly told me to basically f-myself and too bad the internet is down the refund is not in works.

[threat removed fb]

Re: [Cable] Avoid TekSavvy at all costs

Really? I've never had trouble getting through to support. Of course, when the bulk of the GTA and southwestern Ontario are having DHCP and RF signal issues, I expect the lines to be busy. But that would happen anywhere. No company has enough support to handle that load. So you wait on hold. It took me 45 minutes a few days ago, then the tech answered, we did the troubleshooting and the ticket was submitted. Total time on the phone: 1 hour and 10 minutes. During a period of heavy outage, I think that's reasonable. And the only reason i did was to report DHCP issues that weren't currently listed as an outage (though it did become one after my call).

In many cases, I don't think the problem is with TSI, it's with expectations. Do you call and hang up after 10 minutes because you except a rapid response? Did you expect flawless internet for commercial use on a residential line? Did you demand an unreasonable refund?

Bear in mind this is residential service. So no internet provider will reimburse you for lost income. I don't know how TSI works, but the bulk of providers will provide you only with refunds for the time you were offline and only after they complete troubleshooting with you. That's almost the universal standard. Given that we pay less than $2/day, 8 days of outage is less than $16. Is that inline with your expectations? If you asked for $200 in refund, I would not be surprised if the response was akin to "go f yourself." That's what anyone would tell you.

With Rogers, you can expect the same thing: refunds only after you call and complete troubleshooting, refunds only for time offline amounting to pennies per hour, etc. Will you get repairs done faster? Sure. But you'll be supporting unethical business practices like we're seeing now. Do you want to be part of that? What do you think your internet options will be like when Rogers has no competition? Who will you go to then if you see a month of downtime and they don't care?

If your ability to pay rent and put food on the table depends on the internet, you really need commercial services with a backup. If things aren't that dire, accept that you can save money with residential but you might see outages from time to time and you won't be entitled to priority repair. And if you do go with residential, be prepared for the fact that no one, not the ISP's employees and not your fellow customers, will care one bit about the fact that you use the internet for revenue purposes. That ceases to be a factor anyone should consider the second you go with residential service.

Karma,, works both ways, seems you're getting yours already

It's not like Rogers is running sweat shops in Bangladesh. BTW did you stop buying stuff from loblaws? Or stop buying clothing form just about any commercial labels?

So Rogers didn't agreed to give TPIA provider a reasonable process for tech support and escalation. But it took 2 parties to sign agreements so the TPIA providers now crying foul are as much to blame for the current situation as Rogers is. You wouldn't buy a new car without warranty right? Why did TPIA providers agree to basically a car without warranty?

I'll give you a simple answer. Money. They saw a market niche and went for it like any other red blooded business would do taking the risk that things will be ok. And now they aren't and to deflect all blame they get out the anti Rogers banners and so many people fall in line directing their anger at Rogers blindly.

There are no white knights in this story. I seriously suggest people read section 12 »www.teksavvy.com/en/why-teksavvy···nditions

You might have a 2nd thought as to how different TekSavvy really is to Rogers.

To be clear I don't hate TekSavvy as a company. But how things are handled by it's staff and CEO in this outage really mush my muffin. You can't blame your way out of an outage. And after day of outage it's crazy that the users are blaming their way out of moving to working service due to blind irrational hate.

It's not the moving to Rogers feels great (mind you working high speed internet does a lot to sooth any moral indignation) but what are the choices if you are already on rCable? DSL? Days or weeks to install if you stick to TPIA and at least days if you go with Bell. Stay? How long will you still be out? Do you want to continue to play phone tag to get refunded for the days you are out?

For some of us it is completely logical to go back to Rogers until things improve in TPIA land. If there's no strings as the deal people have talked about is, what beside useless moral indignation is the downside to that?

How your describing how TPIA agreements went down is not at all how the CRTC does things. Rogers proposed this is how it should work.. The CRTC rubber stamped it. Any provider who wants to be in business had to accept it. Now that it's PROVEN to be majorly flawed the providers now can go to the CRTC and ask that they re-evaluate this.

Under normal business agreements there is some kind of negotiation , but this is not how a government mandated service operates.

The major issue most people who have some business background don't understand that the government mandated things, do not work as a business agreement would. We need these government mandated things due to how closed our market is, and having no real competition to push these BIG over sized companies back into a corner. There is only 2 options for any provider to use, as it's the only 2 financially feasible. Use the Wholesale Incumbent phone/dsl end user network, or the incumbent Cable network. That's not much to really negotiate, as they know there's only 2 options. This is why the Government has to mandate these services because without that mandate, the incumbents would never agree to allow these services to exist. I personally feel the CRTC needs to mandate structural separation, to make everyone treated equal, no matter if it's ROGERS, or Teksavvy. or even in the cell phone side of things, where it would allow 1 tower for all companies to use. Counties have done this have seen a much more fair, and growing market.

gotak: To be honest I lost my cable connection and still out. And for your information cancelling anything I have that somehow feeds Rogers. And I don't have time to hear nonsensical argument from people like you who are here to put a make up to ugly face of Rogers' acts. Stop hidden marketing PRs.

Lets not forget Bell has money in the Globe... I find with Bell/Rogers/Shaw etc owning all the media, the bias reporting has made them un-readable, un-watchable, un-listenable.

Koreyb: You are absolutely right. But we do what we can, now I am being harmed directly by Rogers' action, I take countermeasure and for me, to cut all purchases that in form or shape part of goes to Rogers, i.e. to cut my cable even if I buy it from TPIA!

Been with Teksavvy for 4 years and I'm very satisfied with the services and price. Telling everyone to avoid them does a disservice to those that are wanting to switch to them.
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BHell... A Public Futility. When life throws you lemons, make lemonade.

Here is my take: I was using TS for Internet on Cable. I lost my connection and no visibility as to when it gets fixed because TS does not get such information. They had to give me three working day window that in one of those days I may get visited by incumbent's tech. Because they own the network. So, to me it is obvious who to blame. Instead of me taking on TS, I go a bit further. I cancel my cable Internet, and any other cable related/cellphones... that I have with the provider, even remotely or indirectly! No body should be able to bully customers just because they buy service from another company!

Well, Curmudgeon, you see the problem: you expect 15 minutes to be enough for them to answer the phone during periods of widespread outage. The problem is with your expectations. No ISP anywhere will have a queue of 15 mins or less when they're experiencing outages to the extent that TSI is right now.

Rogers itself was up nearly 2 hours a few weeks back!