| reply to jieweizhang
Re: [Outages] Outage Report -- October 4th, 2013 12:03 PM I am L6c too,Markham.has been down for 2 days |
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| Same here..Markham down from last 2 days and no indication of an
ETA yet. |
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| reply to TSI Jonathan
Thanks Jonathan, this is the type of service I've known Teksavvy to be. Really glad to see my concerns addressed. I'm assuming nothing will probably happen over the weekend (though I'd be extremely happy if it did!) but hopefully I'll have one in my hands on Monday  |
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| reply to TSI Outages
DHCP still down for me in Etobicoke on Scarlett. |
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| reply to TSI Outages
How is Scarlet resolved when the Internet is down? |
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| reply to TSI Outages
Re: [Outages] Outage Report -- October 4th, 2013 12:03 PM Etobicoke/scarlett still down
This crap is gonna cost me a shit load of money from my mobile data overage at least, and I have to use the mobile tether to do my online course.
I am really starting to run out of patience with this. |
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1 edit | reply to TSI Outages
Re: [Outages] Outage Report -- October 4th, 2013 12:03 PM Took 14 hours to get a reply on my first ticket. Another 24 for a follow up telling me that because I didn't fill out their bullshit lines for information you have already (IT'S A DHCP ISSUE, I SAID IT 3 TIMES AND YOU HAVE MY ADDRESS AND INFORMATION) they never opened a ticket with Rogers.
So yeah if I didn't get a modem from Rogers this morning... probably another week and a half. I'm sorry that TPIA is flawed and that they're fucking you guys. But who the hell came up with TPIA (much less started a business around it) without any expectation of or at least some measure of quality of service? I'll probably be back when TPIA is fixed, because Rogers inevitably fucks with their customers. But jebus, stop getting fucked in the ass as a company. |
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jett
join:2003-06-28
Kitchener, ON | yes, this is getting to be out of hand, I don't know how much longer I can wait.... |
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| said by jett:yes, this is getting to be out of hand, I don't know how much longer I can wait....
I have lost my connection as well. I am waiting for fix. However, I put the blame squarely to people who own the infrastructure and maintain the network. They make network changes without any regard whatsoever of the impact will have on TPIA users. This way they want us to get frustrated and go back to them as their customers. Honestly this is a form of extortion! I will NEVER submit to that demand. Initially I was a bit mad that my service is gone without any resolution insight, but now I am becoming really determined that I NEVER give my money to Robbers for any service whatsoever. I try to find some alternative no matter what and I will change my Internet to DSL as well so that cut the money flow to them! |
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jett
join:2003-06-28
Kitchener, ON | most of my blame is on them, some falls on TS..... cant call in, takes forever on the direct support, you get some techs who don't know what they are doing asking you things you have already told them. --- when replys take a day that is extremely frustrating...
right now im about %95 blame on robbers %5 on TS |
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| Jett: trust me my friend, I understand you. But think about it, they make network changes without any notification to TS. Many people lose connection, everyone wants to make a call, you can see the result. So, what can TS do? Nothing, NOTHING! Never give your money to Robbers, trust me, we can vote with our money. |
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| said by tekSavvyUser :Jett: trust me my friend, I understand you. But think about it, they make network changes without any notification to TS. Many people lose connection, everyone wants to make a call, you can see the result. So, what can TS do? Nothing, NOTHING! Never give your money to Robbers, trust me, we can vote with our money.
I vote that I stay in business and I won't be staying w/o the net. TS never told me that I need a different or a new modem. I can never reach the bastards. I get the full bill and once I was late one day they were threatening with disconnection. Now when there is no internet on weekends and now almost a week and no resolution do you think I will stay with that company? I am on Etobicoke switch and their phone line is advising that nothing is wrong there. No response to my emails.
TS are jerks. Yes, vote with your money, vote for yourself. This is not a viable business model. |
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drdobs
join:2013-09-28
Richmond Hill, ON | reply to TSI Outages
Re: [Outages] Outage Report -- October 4th, 2013 12:03 PM As I approach day 8 without internet, I'm being told to try a different Ethernet cable. I'm losing steam. It's starting to feel like busy work. Another ticket to open. Another 24 - 48 hours to wait for a response, then a reminder to receive The result of the ticket. I'm getting sick of worrying about this.
Being asked to try a different cable, when there are Whole sale outages across my area seems ridiculous and makes me think nothing is really being done to solve this. |
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4 edits | That's all it is, busy work. I knew it from the first ticket reply that it was going down that way. They have all my information and I tried everything they said already. I'm no sbrook but I know technology and I know nothing was physically wrong on my end.
Rogers is just dragging their feet because they can, because TPIA never had any QoS requirements written into it. I think TS has to shoulder some blame here for having no such agreement in place inside or outside of TPIA with Rogers. And for taking on market share knowing that this was a likely outcome.
When you're providing a service like this you need to have first a metric in place to track your downtime, both individually and across your network. When you're a third party using another ISP's network nothing else really matters then getting them to agree to some kind of 90%+ service agreement for your own customers. The CNOC filing is pretty clear evidence that neither agreements nor metrics exist for TPIA ISPs. At least not TS. You can sit there and cry about them screwing you all you want. At the end of the day you're unable to fulfill your service agreement with your customers. That's on you for creating a business model on a crappy CRTC ruling which screws over an otherwise loyal customer base. |
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henwee
join:2013-09-29
Richmond Hill, ON | reply to TSI Outages
I believe AndrewM got it right on.
You can understand 1-2 day downtime due to supplier... but when u are talking about 10+ day downtime it is not your supplier to blame anymore. It is your incompetence and failed business model in managing your supply and selling something u have no control over. |
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| reply to TSI Outages
i posted in the Direct forum and they asked me to do a whole bunch of things - is it worth even doing that if this is not an individual problem? |
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 RaminPremium
join:2011-05-14 | reply to TSI Outages
Since Monday evening, my cable connection (downtown Toronto) has been acting crazy and every day / evening!
I am NOT blaming TekSavvy though.
I am just hating (yes it's a strong word but ... ) Rogers and even more. They don't deserve to be allowed serving this country with any services, TV, cell phones, Internet, nothing nada!
I am only happy that since 2001 I have stopped letting my money directly go to their pockets. |
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1 edit | reply to TSI Outages
No service. On hold for over 2 hours. My ticket in the forum not responded.
[flaming removed fb] |
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