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Re: [Cable] Avoid TekSavvy at all costs

I have only one comment ... in leaving and urging others to stay away, then you will be giving in to Robelus and giving them exactly what they want ... you're giving them back their oligopoly with its monopolistic behaviour.

You may get some deals for a while, but when they've pushed the TPIAs like TekSavvy out of business because you've convinced everybody to go to the incumbent, those deals will go away and they'll continue to rape your wallet.

What you SHOULD be doing is supporting the CNOC Part 1 filing with the CRTC so they can stop the incumbent providers from their anti-competitive behaviour.

loosedobs

Re anti-competitive behaviour ... If it looks like a duck, walks like a duck, quacks like a duck, it's probably a duck.

Remember that our incumbents have been hauled before the CRTC for anticompetitive behaviour in other areas of their business and fined, but it tends not to stop them if they think they can get away with it.

Remember too that we aren't saying in this case that it's deliberate anticompetitive behaviour, but the results very much are anti-competitive. And the CNOC presentation is to ensure that the behaviours exhibited by the incumbents are not anti-competitive.

As much as I respect Start or any other TPIA, the reality is that when start gets big enough, the impact of their shenannigans on Start customers will increase!

So, it doesn't matter what TPIA you're with, eventually you'll be stung by the wasp!

Im living the same situation Videotron in QC. The mean and big ISP excuse si getting old. If this is true teksavvy should complain to the CRTC on their customer behalf.

They already have... That's that the CNOC complaint is about..

»[Cable] CRTC - CNOC Part 1 Cable Carrier Services & Update

I completely understand the points mentioned. Since TekSavvy knows that their requests already take a long time to be processed they should first communicate that to the customers and set their expectations correctly. Had I known, I wouldn't have cancelled my other service so early. Secondly, there is hardly an escalation process. Whether I have just subscribed or have been waiting for 30 days, the resolution time is 24-48 hrs and they claim that they can't do anything about it. Finally and most importantly cut down the errors on their end. In my case the tech should have been at my place much earlier. It was Teksavvy who cancelled the appointment that we had already agreed on without consulting me.

Another thing to be aware of: When requesting to cancel in such a situation you have to let them complete their troubleshooting - it's in the fine print. I'm now being told that it is my own fault that I agreed to those terms. Sound familiar?

Hi krhemtulla,

I would like to look into your account and see what can be done. I want to ensure that we have the agents who made those errors coached out also. Could you you please PM me TSI Jonathan your account information please?

Thank you,

TSI Jonathan
--
Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.

Re: [Cable] Avoid TekSavvy at all costs

if your Internet is critical to feed your family, why the hell wouldn't you have more than one solution, how about a robust connection rather than simple residential service.... buy a fiber feed from bell,rogers, and your local utility heck why not go right to the tier 1 transit providers, wouldn't mind a fiber link right to level3 or UUNET myself...

though likely the last mile would be provided by bell or local utilities

Re: [Cable] Avoid TekSavvy at all costs

Karma,, works both ways, seems you're getting yours already