| reply to sbrook
Re: [Cable] Avoid TekSavvy at all costs said by sbrook:I have only one comment ... in leaving and urging others to stay away, then you will be giving in to Robelus and giving them exactly what they want ... you're giving them back their oligopoly with its monopolistic behaviour.
You may get some deals for a while, but when they've pushed the TPIAs like TekSavvy out of business because you've convinced everybody to go to the incumbent, those deals will go away and they'll continue to rape your wallet.
What you SHOULD be doing is supporting the CNOC Part 1 filing with the CRTC so they can stop the incumbent providers from their anti-competitive behaviour.
So you are telling others what to do because somebody else is telling otherwise?
Again a moderator of any forum supporting TSI, is biased opinion for this forum. And about anti-competitive behaviour, is not Proven.
Yet. |
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 sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:11
 ·WIND Mobile
 ·TekSavvy Cable
1 edit
4 recommendations | loosedobs
Re anti-competitive behaviour ... If it looks like a duck, walks like a duck, quacks like a duck, it's probably a duck.
Remember that our incumbents have been hauled before the CRTC for anticompetitive behaviour in other areas of their business and fined, but it tends not to stop them if they think they can get away with it.
Remember too that we aren't saying in this case that it's deliberate anticompetitive behaviour, but the results very much are anti-competitive. And the CNOC presentation is to ensure that the behaviours exhibited by the incumbents are not anti-competitive. |
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1 edit | reply to loosedobbs
said by loosedobbs:What you SHOULD be doing is supporting the CNOC Part 1 filing with the CRTC so they can stop the incumbent providers from their anti-competitive behaviour. krhemtulla, yes this is frustrating, but I also urge you not to leave just yet. I support TSI because we (all Canadian Internet users) need to break the oligopoly choke imposed by a few "incumbents" on our collective neck. Not because I am terribly happy with TSI either (my cable link has been down for 9 days already and all I have is promises at this point). But there is hope that TSI will finally resolve its issues and would continue to provide viable alternative. |
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| I completely understand the points mentioned. Since TekSavvy knows that their requests already take a long time to be processed they should first communicate that to the customers and set their expectations correctly. Had I known, I wouldn't have cancelled my other service so early. Secondly, there is hardly an escalation process. Whether I have just subscribed or have been waiting for 30 days, the resolution time is 24-48 hrs and they claim that they can't do anything about it. Finally and most importantly cut down the errors on their end. In my case the tech should have been at my place much earlier. It was Teksavvy who cancelled the appointment that we had already agreed on without consulting me.
Another thing to be aware of: When requesting to cancel in such a situation you have to let them complete their troubleshooting - it's in the fine print. I'm now being told that it is my own fault that I agreed to those terms. Sound familiar? |
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| Hi krhemtulla,
I would like to look into your account and see what can be done. I want to ensure that we have the agents who made those errors coached out also. Could you you please PM me TSI Jonathan  your account information please?
Thank you,
TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.
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