1 edit | reply to loosedobbs
Re: [Cable] Avoid TekSavvy at all costs said by loosedobbs:What you SHOULD be doing is supporting the CNOC Part 1 filing with the CRTC so they can stop the incumbent providers from their anti-competitive behaviour. krhemtulla, yes this is frustrating, but I also urge you not to leave just yet. I support TSI because we (all Canadian Internet users) need to break the oligopoly choke imposed by a few "incumbents" on our collective neck. Not because I am terribly happy with TSI either (my cable link has been down for 9 days already and all I have is promises at this point). But there is hope that TSI will finally resolve its issues and would continue to provide viable alternative. |
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| I completely understand the points mentioned. Since TekSavvy knows that their requests already take a long time to be processed they should first communicate that to the customers and set their expectations correctly. Had I known, I wouldn't have cancelled my other service so early. Secondly, there is hardly an escalation process. Whether I have just subscribed or have been waiting for 30 days, the resolution time is 24-48 hrs and they claim that they can't do anything about it. Finally and most importantly cut down the errors on their end. In my case the tech should have been at my place much earlier. It was Teksavvy who cancelled the appointment that we had already agreed on without consulting me.
Another thing to be aware of: When requesting to cancel in such a situation you have to let them complete their troubleshooting - it's in the fine print. I'm now being told that it is my own fault that I agreed to those terms. Sound familiar? |
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| Hi krhemtulla,
I would like to look into your account and see what can be done. I want to ensure that we have the agents who made those errors coached out also. Could you you please PM me TSI Jonathan  your account information please?
Thank you,
TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.
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