I've been battling Windstream since November 2011. All Windstream has done is "look into it" and apologize. I just like to periodically update my anger and hatred in an environment where others understand. I'm in correspondence with the Attorney General in KY now since the BBB and FCC did nothing, but forward my complaints. The problem is my area is in an oversold/latency outage and since Windstream has no competition here, so they refuse to upgrade their equipment because that would involve them spending money.