| reply to nellie1
Re: [availability] Fairpoint - Cannot get new service Have you contacted your state's public utilities commission? The landlines are regulated, but not DSL, so base your complaint on the fact that you can't get a landline. |
nellie1
join:2007-01-05
Washington, DC | I am trying to get Fairpoint DSL for a farmhouse in central Vermont. We had FP DSL a couple of years ago and the service was ok - not spectacular, but fairly constant. Then another family moved in over the summer of 2012 (we had dropped it by then) and they stayed in as tenants until this past summer.
Ever since August, we've been calling FP to get DSL and landline added to the service address but they tell us that their digital lines are all maxxed out - according to the field engineers, their equipment can't accept any new connections to the CO. This has been the case since at least summer 2012, since the family who moved out also tried to get DSL and were told the same thing.
I think this is really absurd. Fairpoint does not maintain a wait list for new service, so snagging a line when one is dropped is merely a matter of having called at the right moment.
It seems obvious that FP's goal is to simply sit on top of the existing network and maximise its revenues until new tech comes along, at which point they can add new service and upgrade everybody. Or maybe they just don't care?
Does this sound reasonable to anyone? That FP isn't adding new DSL customers for over a year because of capacity issues? If so, how do they even maintain the franchise and stay in business? Why does the state of Vermont let them operate this way? |
