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davexnet
join:2002-03-29
Los Angeles, CA

davexnet

Member

recorded sports program - no audio ( 90045)

Hi all,
recorded one of the English Premier League soccer games this morning,
it was on one of the NBC "Live Extra" channels (ch 744 - 754).

When I got up to watch, picture was perfect, but there was no audio what so ever -
silent for the whole 2 hours. First time I've experienced this.

Technical glitch on TW's part? Seems odd, to say the least.

Suit Up
join:2003-07-21
Los Angeles, CA

Suit Up

Member

Yeah, I got the same thing. I recorded the Southampton vs Swansea game, and there was no audio.

Anonymous_
Anonymous
Premium Member
join:2004-06-21
127.0.0.1

Anonymous_

Premium Member

said by Suit Up:

Yeah, I got the same thing. I recorded the Southampton vs Swansea game, and there was no audio.

new thing for NFL games (copy protection thing )

same thing is happing for direct TV customers too

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join:2003-07-21
Los Angeles, CA
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said by Anonymous_:

new thing for NFL games (copy protection thing )

Huh? This is British soccer, not the NFL.

Anonymous_
Anonymous
Premium Member
join:2004-06-21
127.0.0.1

Anonymous_

Premium Member

sorry im not much of a sports person

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

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said by davexnet:

Technical glitch on TW's part? Seems odd, to say the least.

I haven't heard of any complaints in the North East, but given the channel, the time of day and the subject matter that does not surprise me. Its not going to drive any significant volume into the centers. I will see what I can find out.

Hob
davexnet
join:2002-03-29
Los Angeles, CA

davexnet

Member

My game without sound was Tottenham Vs. West Ham (Nightmare for a Tottenham
supporter but that's another story)

However, I also recorded the Swansea game and I got sound.

I recorded Tottenham in HD but Swansea is SD.
Only HD losing sound?

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

hobgoblin

Premium Member

Certainly in Buffalo the SD feed is the HD feed center cut which would not make sense.

Interesting.

Hob

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said by davexnet:

Only HD losing sound?

Yeah, I recorded HD as well. Next weekend I'll record both to see what happens.
Satch
join:2009-11-25

Satch

Member

Why would copy apply in this case?

I am assuming this is just a situation of recording to the TWC DVR to playback later-not to any external device. Even on PPV special events they give you the option in Navigator to do the following:

Buy or
Buy and Record

Can user Anonymous elaborate on the NFL issue and the area in which this happened?

As both users were from the LA area that reported the issue with these channels, could TWC be doing, or have been doing something at the time of the recording to cause the no audio situation?

Users, if you have an issue like this in the future please post:

Service Area
Box Type and Model
Channel(s) affected
Is it only on HD or SD feeds as well?

Satch
davexnet
join:2002-03-29
Los Angeles, CA

davexnet

Member

My box is DCH3416, area Westchester 90045 (Los Angeles County).

It's not PPV TV, it's free NBC sports.

We'll have to wait two weeks to repeat the situation, because there is a break
next weekend for World Cup qualifiers.

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

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Watching Chelsea - Cardiff this morning on the overflow channel 2, I have no audio. I had it escalated. After further investigation I discovered one box was fine, the other had no volume, after a reboot it came back!

Strange.

Hob

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Unfortunately I couldn't test recording the HD and SD versions this week because all the games I wanted to watch were at the same time. But here's the diagnosis of the Extra Time channels:

• Extra Time 1 HD - Arsenal vs Norwich: No audio, tried all 3 audio tracks offered
• Extra Time 3 HD - Everton vs Hull City: Audio works
• Extra Time 5 HD - Swansea vs Sunderland: Audio works

(This is with a HDHomeRun Prime and WMC, btw. So it's not just STBs)
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Well this week I recorded what I thought was gonna be the Everton game on Extra Time 1 HD, but it turned out to be Liverpool vs Fullham. But at least the audio was working...