After several years of this inferior service I was able to take down the dish and return the equipment today! I switched a few months ago to wireless mobile hotspot and it has worked better than I expected. At first the performance wasn't great. I stopped using for several months and just monitored it speed for awhile. The carrier made some changes and the performance is great for about two months now. Hughesnet speed was terrible, even just browsing let alone trying some real online use like streaming videos. Plus I can understand the customer service folks.