dslreports logo
 
    All Forums Hot Topics Gallery
spc
Search similar:


uniqs
5042

jessegr
join:2005-03-05
Ottawa, ON

jessegr

Member

Distributel congestion

Pretty much every day around 9-10:30 pings across all server jump to about +80 of usual. I don't think this is node congestion as i live in a sparse neighborhood and only started happening after it switched from videotron. Does Distributel needs to update their backend. This server should be about 30ms. It is now doubled sometimes reaching in the 100's

C:\Users\Jessegr>tracert 198.144.179.99

Tracing route to host.colocrossing.com [198.144.179.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 6 ms 6 ms 10.246.203.65
3 34 ms 37 ms 33 ms ppp-206-80-245-49.nas01.totftds.ext.distributel.
net [206.80.245.49]
4 35 ms 37 ms 37 ms ppp-206-80-245-49.nas01.totftds.ext.distributel.
net [206.80.245.49]
5 43 ms 82 ms 40 ms 206.80.255.45
6 43 ms 44 ms 60 ms xe-3-0-2.cr1.tor1.ca.nlayer.net [69.31.142.129]

7 55 ms 53 ms 51 ms xe-0-1-1.cr2.ord1.us.nlayer.net [69.22.142.77]
8 77 ms 38 ms 42 ms as23352.ae6-102.cr2.ord1.us.nlayer.net [69.31.11
1.3]
9 43 ms 45 ms 95 ms ae4.cr2.ord6.us.scnet.net [204.93.204.87]
10 52 ms 61 ms 52 ms 72.ae2.ar2.ord6.us.scnet.net [204.93.204.159]
11 49 ms 40 ms 41 ms as36352.xe-0-1-0.ar2.ord6.us.scnet.net [50.31.17
0.126]
12 40 ms 40 ms 38 ms 10ge-1-3-2.fz146.cr2.chi.colocrossing.com [206.2
17.137.254]
13 50 ms 45 ms 47 ms host.colocrossing.com [205.234.152.250]
14 38 ms 41 ms 43 ms host.colocrossing.com [198.144.179.99]

Trace complete.

If Distributel could comment on backend problems this would be great.

Nitra
join:2011-09-15
Montreal

Nitra

Member

Try winmtr to your server, will give you a better picture of the issue.

DuPie
@distributel.net

DuPie to jessegr

Anon

to jessegr
If you could post the results of the higher latency traceroute that be helpful, and what time you're seeing it.

jessegr
join:2005-03-05
Ottawa, ON

jessegr

Member

|---------------------------------------------------------------------------------- --------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 36 | 36 | 0 | 0 | 1 | 0 |
| 10.246.203.65 - 0 | 36 | 36 | 7 | 9 | 17 | 8 |
| 206-80-244-169.cpe.distributel.net - 0 | 36 | 36 | 39 | 50 | 66 | 53 |
| 206-80-244-169.cpe.distributel.net - 0 | 36 | 36 | 40 | 50 | 64 | 50 |
| 206.80.255.49 - 0 | 36 | 36 | 39 | 55 | 66 | 56 |
| gw-google.torontointernetxchange.net - 4 | 33 | 32 | 129 | 156 | 206 | 160 |
| 209.85.255.232 - 0 | 36 | 36 | 56 | 70 | 79 | 65 |
| 72.14.239.73 - 0 | 36 | 36 | 33 | 36 | 46 | 37 |
| yyz08s10-in-f24.1e100.net - 0 | 36 | 36 | 62 | 71 | 84 | 76 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
jessegr

jessegr

Member

Distributel congestion issues during peak using WinMTR.

DuPie
@distributel.net

DuPie

Anon

It would be more beneficial if you could post traceroutes during affected and unaffected times to the same location... Your 2 posted traceroutes are for different locations so it's hard to compare.
Latency in hops 3-5 seems the be slightly different.. but only by 10ms during the time periods, nothing really bad.

Re-reading your message I think what the real issue is - currently you're routing from Montreal -> Toronto -> peer in US -> server in Chicago.

With Videotron you might have had a more direct route to the colo company in the US, most likely didn't go through Toronto first to reach US peer.

If that's the issue, not much can be done about that.

jessegr
join:2005-03-05
Ottawa, ON

jessegr

Member

C:\Users\Jessegr>tracert google.ca

Tracing route to google.ca [173.194.43.111]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 7 ms 7 ms 10.246.203.65
3 65 ms 79 ms 75 ms 206-80-244-169.cpe.distributel.net [206.80.244.1
69]
4 71 ms 73 ms 75 ms 206-80-244-169.cpe.distributel.net [206.80.244.1
69]
5 78 ms 55 ms 76 ms 206.80.255.225
6 72 ms 68 ms 67 ms 206.80.255.45
7 88 ms 84 ms 86 ms 72.14.212.165
8 88 ms 87 ms 90 ms 209.85.255.232
9 87 ms 85 ms 86 ms 72.14.239.73
10 79 ms 83 ms 83 ms yyz08s10-in-f15.1e100.net [173.194.43.111]

Trace complete.

Nightly peak time slowdowns. Is distributel letting their links to videotron saturate and hoping most customers wont notice?
Rez
join:2011-02-19
Canada

1 edit

Rez

Member

I'm also using distributel, and noticing slowdowns during congestion times.

C:\Windows\System32>tracert www.google.ca

Tracing route to www.google.ca [74.125.225.15]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms unknown [192.168.1.1]
2 8 ms 8 ms 7 ms 10.246.191.1
3 73 ms 70 ms 69 ms 206-80-244-169.cpe.distributel.net [206.80.244.1
69]
4 71 ms 80 ms 76 ms 206-80-244-169.cpe.distributel.net [206.80.244.1
69]
5 67 ms 75 ms 66 ms 206.80.255.225
6 72 ms 74 ms 71 ms 206.80.255.45
7 77 ms 74 ms 74 ms 72.14.212.165
8 88 ms 89 ms 86 ms 209.85.255.232
9 76 ms 70 ms 72 ms 216.239.46.162
10 111 ms 111 ms 109 ms 72.14.237.132
11 71 ms 74 ms 69 ms 72.14.237.109
12 119 ms 122 ms 125 ms ord08s12-in-f15.1e100.net [74.125.225.15]

Trace complete.

jessegr
join:2005-03-05
Ottawa, ON

jessegr

Member

Videotronland? Is so please post tracert. 100+ pings in all my games.
Rez
join:2011-02-19
Canada

Rez

Member

Tracing route to www.google.ca [173.194.46.127]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms unknown [192.168.1.1]
2 10 ms 9 ms 7 ms 10.246.191.1
3 10 ms 10 ms 8 ms ppp-206-80-245-49.nas01.totftds.ext.distributel.
net [206.80.245.49]
4 13 ms 8 ms 15 ms ppp-206-80-245-49.nas01.totftds.ext.distributel.
net [206.80.245.49]
5 16 ms 17 ms 16 ms 206.80.255.45
6 26 ms 27 ms 30 ms 72.14.212.165
7 29 ms 27 ms 26 ms 209.85.255.232
8 30 ms 28 ms 29 ms 216.239.46.162
9 29 ms 31 ms 30 ms 209.85.254.241
10 28 ms 30 ms 28 ms 209.85.245.225
11 28 ms 29 ms 29 ms ord08s13-in-f31.1e100.net [173.194.46.127]

Trace complete.

Taken when congestion period is done?

jessegr
join:2005-03-05
Ottawa, ON

jessegr

Member

Seems to have quieted down. It was lagging till about 10:30pm EST
Rez
join:2011-02-19
Canada

1 edit

Rez

Member

Happening again. This is getting out of hand now. This is the exact same reason why I left Bell. After hours upon hours of trying to tell them what packet loss meant, they refused to see a problem with the connection. Simply because my speed tests were fine.

jessegr
join:2005-03-05
Ottawa, ON

jessegr

Member

Links to Videotron seem to be saturated again.

C:\Users\Jessegr>tracert google.ca

Tracing route to google.ca [173.194.43.88]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 7 ms 7 ms 10.246.203.65
3 64 ms 52 ms 51 ms 206-80-244-169.cpe.distributel.net [206.80.244.1
69]
4 51 ms 48 ms 51 ms 206-80-244-169.cpe.distributel.net [206.80.244.1
69]
5 19 ms 20 ms 52 ms 206.80.255.225
6 37 ms 36 ms 34 ms 206.80.255.45
7 112 ms 99 ms 86 ms 72.14.212.165
8 58 ms 59 ms 61 ms 216.239.47.114
9 61 ms 61 ms 63 ms 72.14.239.19
10 74 ms 70 ms 70 ms yyz08s09-in-f24.1e100.net [173.194.43.88]

Trace complete.

C:\Users\Jessegr>

Ivona
@216.58.125.x

Ivona

Anon

Experience this issue as well, high latencies in peak usage hours, up to 400ms on trace to google.ca; live in the Waterloo ON area.

kwguy123
@64.7.137.x

kwguy123

Anon

Ditto.

Stanley park area in Kitchener
Greign
join:2014-09-12
Canada

Greign to jessegr

Member

to jessegr
Yea I been having issues with them lately too around 830pm-11pm.
I dont know if its being on a grandfathered plan (28/1) and having to do with their newer plans.

Used to be great up till this started happening over a month ago now.

I know some sites see me as in Ottawa even though I'm in Toronto.

jessegr
join:2005-03-05
Ottawa, ON

1 edit

jessegr

Member

C:\Users\Jessegr>tracert google.ca

Started at 8pm today.

Tracing route to google.ca [173.194.43.87]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 7 ms 7 ms 10.246.203.65
3 63 ms 61 ms 62 ms 206-80-244-169.cpe.distributel.net [206.80.244.1
69]
4 68 ms 68 ms 64 ms 206-80-244-169.cpe.distributel.net [206.80.244.1
69]
5 30 ms 61 ms 20 ms 206.80.255.225
6 43 ms 43 ms 42 ms 206.80.255.45
7 94 ms 96 ms 97 ms 72.14.212.165
8 65 ms 64 ms 129 ms 216.239.47.114
9 60 ms 62 ms 63 ms 72.14.239.19
10 57 ms 58 ms 58 ms yyz08s09-in-f23.1e100.net [173.194.43.87]

Trace complete.

C:\Users\Jessegr>
GoRaptors
join:2011-07-22
London, ON

GoRaptors to jessegr

Member

to jessegr
Yup I am in London, Ontario with Distributel Cable 25 down 2 up.

I just ran a speed test came back with 8 down & just under 2 up..

I was wondering what was going on! Jeez!

Now just ran a 2nd one at a different location(Toronto) and the results were much

better! Huh!

Setup is only 1 rental cable modem directly connected via ethernet to the desktop pc so.

Crazy!

Panchos
@206.80.252.x

Panchos

Anon

When using speedtest sites, I have found that sometimes some speedtest providers do not give you consistent results. One server might say 8 Mbps on a 25 Mbps connection and another might give you more to your proper amount. It depends on the bandwidth and the server they are using.

Also, with Distributel internet, always use Toronto.
GoRaptors
join:2011-07-22
London, ON

GoRaptors

Member

Yeah, you are right!

However I am absolutely getting congestion crazy ping/latency after 7/8pm
I am playing Marvel Heroes 2015.

It is a very simple setup, 1 rental cable modem Huawei MT130U directly connected via ethernet to my NIC on my desktop PC.
No router, no wifi/wireless. This congestion and high ping/latency has happened the past 2 days in a row!

Sigh...

jessegr
join:2005-03-05
Ottawa, ON

jessegr

Member

The lag period has begun for me as well. I wonder if Distributel even check these forums. At least Teksavvy has a presence here....
GoRaptors
join:2011-07-22
London, ON

GoRaptors to jessegr

Member

to jessegr
Yup, same thing again as well here. So sad & frustrating!

jessegr
join:2005-03-05
Ottawa, ON

jessegr

Member

Exactly 11pm and the lantency subsides. The problem is i have full speed during this time. Could this be some sort of throttling or traffic shaping to reduce load on the network.

Chosen1
@66.11.179.x

Chosen1

Anon

Guys contact Distributel I did and tonight I had no issues with my internet.

technical.support@distributel.ca

also check out this site - »speedtest.distributel.net/ once done you can see your latency etc

jessegr
join:2005-03-05
Ottawa, ON

jessegr

Member

C:\Users\Jessegr>tracert google.ca

Pretty bad tonight guys.

Tracing route to google.ca [74.125.226.119]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 7 ms 8 ms 10.246.203.65
3 80 ms 79 ms 83 ms 206-80-244-169.cpe.distributel.net [206.80.244.1
69]
4 77 ms 79 ms 81 ms 206-80-244-169.cpe.distributel.net [206.80.244.1
69]
5 73 ms 69 ms 95 ms 206.80.255.225
6 92 ms 88 ms 91 ms 206.80.255.45
7 98 ms 94 ms 88 ms 72.14.212.165
8 120 ms 121 ms 120 ms 216.239.47.114
9 * 98 ms 95 ms 209.85.250.207
10 114 ms 114 ms 116 ms yyz08s13-in-f23.1e100.net [74.125.226.119]

Trace complete.

C:\Users\Jessegr>

VolumexD
@199.212.27.x

VolumexD

Anon

I called one time since I can't play any games from 8 to 11:30.
They told me to do a speedtest and it was fine so he didn't understand the problem.
He told me that he would love to help but didn't know, I told him which hops were spiking like crazy, which in my case were the NTT routers but he didn't understand anything outside of speedtest.

jmck
formerly 'shaded'
join:2010-10-02
Ottawa, ON

jmck

Member

well you haven't posted anything here yet. while NTT has some US presence most of their network is out in Asia so high latency there wouldn't be a surprise.

Chosen1
@209.202.64.x

Chosen1 to VolumexD

Anon

to VolumexD
CONTACT DISTRIBUTEL

technical.support@distributel.ca

Provide them with all the information including the links to this forum.
Tell them the exact times it happens, I did all this and they have sent my information to Rogers to look into the issue further.

THIS IS WHAT YOU NEED TO DO..DON'T BOTHER CALLING

also contact

linda@distributel.ca she's the community manager and is aware of issues, the same issues I reported already.
sehache
join:2010-07-25
Orleans, ON

1 edit

sehache to jessegr

Member

to jessegr
Continue to post traceroutes if you are experiencing this issue. Do a traceroute to the first address in the traceroute and post the results. That will help in the debugging.
User4321
join:2014-07-19

User4321 to jessegr

Member

to jessegr
I've been getting horrible speeds/latency between around 7:00-11:00 pm every night here in Toronto (North York) for the past few weeks as well. Glad to see it isn't only me with this problem, but if it persists for much longer, I'll have no choice but to switch ISPs.