said by Quake110:Marc, something needs to be done. As a geek, I understand you're doing your utmost best to serve the clients in a timely manner but the non "Tech savvy" won't care, they paid you so they expect you to serve them.
In this case, is there a way that you can suggest customers to order DSL instead? Because the big Red seems to be screwing you at this point.
Today they are now responding very quickly, within a few hours in some cases. So, they have already improved the situation on that front.
The issue that remains is the time it takes to get any problem fixed once it arises.
As for transferring ppl to Bell, they too have had their own issues but we were also waiting on more capacity that has only been installed late last week. Transferring ppl to it wasn't ideal as a result.
I'm open to those who want to transfer. We had the WIND solution.. But in cases like this one where high usage is a problem and can not be curbed for extended periods of time.. It's difficult. Today we are not really seeing any more month long problems. We are seeing days.. And we have been in continuous contact with our legal, executive and CRTC for the past two months... So we are and have been pushing on all fronts to try to make sure the proper attention is being paid to the problems. I just can't talk about all of that here.