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Deazel0

join:2012-02-27
Stony Plain, AB

Problem in Stony Plain or my modem?

Hi everyone,

This morning there was a power outage in the Stony Plain area, after the power has come back on is when the problem with the internet started. Now the modem will connect, after a few minutes packets are dropped(seen by pinging the default gateway) until eventually the modem loses connection. It connects back, and then repeats the above scenario.

Any help is appreciated, thanks.

corbin

join:2013-09-13
I'm with Shaw Engineering. I'll have a look. Can you PM me the 'cable mac' or 'hfc mac' printed on your modem? Be sure not to reply with it, definitely PM. If you're more comfortable you can connect with me or one of the mods over at community.shaw.ca

corbin

join:2013-09-13
We're going to have a Shaw rep phone Deazel.