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bradslinux
@windstream.net

bradslinux

Anon

[Connectivity] Windstream.....really?

Ok, as part of the RUS BBI Stimulus program, Fiber optic lines have been run on the poles in my area. To the best of my knowledge, Windstream has connected the local CO to the FO lines. Upgrades to follow? You would think. But NOOOOO. Instead, my already crappy 1.5 meg download speed was reduced (without even sending me a notice) to 512k. Now, my phone is so noisy I can't use it, even my 512k connection is unreliable. Windstream has repeatedly sent techs out to "repair" the problem. BS. They put a bandaid on it and go on.

SO Windstream, if you are on here reading the posts, get with me please. I need answers, if I don't get any, I'll file a complaint with as many gov't agencies I can get to take one, and start making as much noise as I can to see just what is REALLY going on in my area. (Of course that will be AFTER the gov't gets back to work.
White Lily KY CO.

NormanS
I gave her time to steal my mind away
MVM
join:2001-02-14
San Jose, CA
TP-Link TD-8616
Asus RT-AC66U B1
Netgear FR114P

NormanS

MVM

said by bradslinux :

Now, my phone is so noisy I can't use it ... if I don't get any, I'll file a complaint with as many gov't agencies I can get to take one, and start making as much noise as I can to see just what is REALLY going on in my area. (Of course that will be AFTER the gov't gets back to work.

Noise on the line is a voice issue. I've had that with SBC, and called their voice repair service to troubleshoot. Telephone was, and may still be in some states, regulated by a state agency, such as a PUC. State government is not affected by the Federal shutdown. So go ahead and file complaints at the state level, for now.

Bobec
No Stooge
Premium Member
join:2001-01-04
Jefferson, GA

Bobec to bradslinux

Premium Member

to bradslinux
Voice lines are a regulated utility and you'll find that if you call in a trouble ticket on the voice line to WS, they will fix it pretty quickly because they are obligated to do so. Call the phone repair line not the DSL/Tech Support line for the voice line fix--think the number is 800-501-1888, and you want to select the option of help for problems with phone service (option 2) NOT internet/DSL service (which is option 1.)

You should never try and report/work out any DSL issues when there are voice line quality issues until AFTER the voice line noise is gone.

Once the voice line is clear and static/noise free, check out your speed, SNR/ATTN, etc. and then make the call to the WS tech support people to help with DSL.

Best of luck! Hope clearing up your voice line helps stabilize and improve your DSL.
iowaboy
Premium Member
join:2004-02-28
Fairfield, IA

iowaboy

Premium Member

I feel for you. I had noise on my phone and called to have it fixed. DSL speeds were 1503 kbps down and 381 kbps up. After they fixed the noise in the line it dropped to 1114 kbps down and 381 kbps up. Called because the speed had dropped from what I was getting and the speed dropped again after they came and couldn't find anything. Called again and this time they were supposed to bring another modem cayse every since they fix the noise on the line the modem would not stay connected. Well they showed up, 2 techs this time and told me there wasn't anything wrong and they were not leaving a modem either as I didn't need one. Speeds dropped after they were here again now to 600 kbps down and 381 up and modem would not stay connected even less. I got mad this morning and dug out the modem IO was originally given when I signed up. Reason it was replaced was it would disconnect about 4 times a day and all in a row then was fine after that. Well hooked back up and the speeds went up to 1.1 Mbps down and 381 kbps up and only had 1 reboot today. Still not what I had but proves when you need something done, do it yourself.

Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream to bradslinux

Premium Member

to bradslinux
bradslinux
We apologize about the delay in response. If you are still having trouble, please sent us a PM with the phone number that your service is on and we would be glad to look into your issue.
Larissa
Specialist II
Broadband Tier II
bradslinux4
join:2008-11-09
Somerset, KY

bradslinux4

Member

PM sent last week.....still no response. Still waiting for a response.
malianx
join:2012-11-24
Clarendon, TX

malianx

Member

Be prepared to wait weeks for a response that will just be "We're looking into it." and more months, if not years for a fix. These problems have been ongoing nation wide for nearly a decade, a fact which is easily confirmed by looking back through the posts here.

Any fixes they ever do roll out, are temporary at best, sending you right back here to follow a chain of non-existent support for months, and or years.
bradslinux4
join:2008-11-09
Somerset, KY

bradslinux4

Member

So far; two scheduled appointments by service technicians, both appointments resulted in a no show by the technicians. For the first appointment, the tech reported that he had "no access" and closed the ticket. For the second appointment, much the same. The tech reported he had no access and that I couldn't be reached by phone. The contact info he used was my cell number. Why didn't he call my home phone number that he was supposed to be trying to repair? I guess actually pulling up in the driveway and knocking on the door is way too much to ask.

If I could get cell service where I live, I wouldn't need to rely on Windstream for service, phone or otherwise and I would drop them like the bad habit they are. I have no other options for phone service at my home.

The problem I am having occurs only when it rains. There are issues with the lines here, why Windstream doesn't repair or replace them and be done with it, I have no idea.

I honestly believe they are more concerned with appeasing the share holders than providing a reliable service to their customers. This is probably the case since they hold many of us in a captive market.

I will keep after them. I am going ahead and filing complaints with the FCC, my state's Attorney General's office, the USDA (for oversight of the RUS and Broadband Initiative grants that Windstream has been a recipient of in this area); that resulted in a Federal Government contracted company putting fiber optic lines on the poles that Windstream has yet to follow through on in delivering last mile coverage to their customers. As per the grant.

The only thing I know to do is rattle the monkey cage and see what lands at the bottom of it.

At the very least, maybe someone of some influence will take notice and do something about this.

Regards,
Brad