said by Wildcatter74 :HughesNet and Exede lose up to 25-30% of their customers per year...
As other ISP options become available, people cancel.
Yes some have problems with the service but I am not one of those; HN has always worked "as advertised" for me, but it has always suffered from problems of being a Satellite service (delays especially https, and outages owing to weather). The new Gen4 service is great IMO but still has long ping times and is knocked-out by local weather. Can't be avoided!