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RaimundEge
join:2002-05-14
Hampshire, IL

RaimundEge to Wildcatter74

Member

to Wildcatter74

Re: Question to those who cancelled their WB / Exede service

The problem with Excede is the mismatch between bandwidth and usage cap.
At the 12Mbs rate (actual observed rate can go up to 20Mbs) the 10GB cap
is reached in no time. That is one evening of watching some Netflix shows
will put you into slow mode, which is unbearable, for the rest of the month.

And about "churn": as many Excede customers want to leave, they can't because
of the exorbitant early termination fees. I can't imagine anyone who got out of
Excede would ever sign up again. New customers sign up based on deceptive
advertising.

In summary, Excede is only worthwhile if there are NO other options. Look long
and hard for other choices: wireless ISPs or cell phone service.
Exede Eliza
join:2013-07-30

Exede Eliza

Member

Hello,

I can totally understand how managing data usage can be a difficult adjustment. We are all looking forward to a day when the satellite industry can be more competitive when it comes to data limits! Exede is moving forward and we are excited about the new satellite, ViaSat-2, launching (hopefully) in mid-2016!

If anyone has any questions or concerns about their Exede service, we are always here to help. Feel free to fill out the "contact us" form at help.exede.net for a quick response.

Take care All

james1979
Premium Member
join:2012-10-09
Quinault, WA

james1979 to RaimundEge

Premium Member

to RaimundEge
said by RaimundEge:

At the 12Mbs rate (actual observed rate can go up to 20Mbs) the 10GB cap
is reached in no time.

Well I'm not going to complain about Exede being too fast. That's not a bug, it's a feature!