ssavoy Premium Member join:2007-08-16 Dallas, PA |
to Johkal
Re: Does Comcast throttle?said by Johkal:An account issue as example would be sending the wrong config file to your SB6120. With the speed test you posted, it could be Performance Starter which is 6/1. When I do a speedtest, it quickly starts at 20mbps and then rapidly drops to ~8mbps regardless of device. Typically with a speed set by a config file it wouldn't do that. Also my modem does not show a new config file being downloaded in the logs. Also, I've only ever had this one DOCSIS 3 modem. I never had another modem with them before, and this one is owned by me. I'm not renting it, so I have no idea why this old model would be showing up at all. |
|
tshirt Premium Member join:2004-07-11 Snohomish, WA |
tshirt
Premium Member
2013-Oct-27 4:13 pm
Can you run the shaper probe test (run it a couple times to find an average) » netinfer.com/diffprobe/s ··· obe.html I suspect they have you on the wrong tier. |
|
ssavoy Premium Member join:2007-08-16 Dallas, PA |
ssavoy
Premium Member
2013-Oct-27 4:14 pm
I actually ran that last night and got a shaping rate of around ~7600kbps. DiffProbe release. January 2012. Shaper Detection Module.
Connected to server 203.5.76.164.
Estimating capacity: Upstream: 1298 Kbps. Downstream: 8005 Kbps.
The measurement will last for about 2.5 minutes. Please wait.
Checking for traffic shapers:
Upstream: No shaper detected. Median received rate: 1269 Kbps.
Downstream: No shaper detected. Median received rate: 7765 Kbps.
For more information, visit: »www.cc.gatech.edu/~parth ··· iffprobe
|
|
DocDrewHow can I help? Premium Member join:2009-01-28 SoCal |
DocDrew
Premium Member
2013-Oct-27 4:23 pm
No shaping or throttling. Looks like you might be on an 8/1 tier. The 20 mbps burst sounds like PowerBoost, which only works for a few seconds |
|
ssavoy Premium Member join:2007-08-16 Dallas, PA |
ssavoy
Premium Member
2013-Oct-27 4:28 pm
I thought they got rid of PowerBoost a few months ago. Calling them in such a pain. Last night their system definitely broke around 12:30am eastern - it couldn't pull up my billing info on the online account. This morning I called and their system put me on hold for 5 minutes before telling me to hang up and call again. Then finally I got through to someone on the 3rd try who just blamed my non-existent DOCSIS 2 modem and wanted to send a tech out. When I called a few months ago they fixed it in 10 minutes.
Maybe the 4th time will work. |
|
tshirt Premium Member join:2004-07-11 Snohomish, WA |
tshirt
Premium Member
2013-Oct-27 4:30 pm
PB is gone one the Upstream, still exists downstream, but becomes fairly unimportant on higher tiers, as new speeds are offered. |
|
EGThe wings of love Premium Member join:2006-11-18 Union, NJ |
EG
Premium Member
2013-Oct-27 4:36 pm
FWIW, I no longer have PB here on either since they made the Blast tier 50 Mbps down. |
|
JohkalCool Cat MVM join:2002-11-13 Pennsyltucky
1 recommendation |
to ssavoy
Any way, what ever modem shows up on your devices page, it is irrelevant to your issue. You need to verify your provisioning. |
|
ssavoy Premium Member join:2007-08-16 Dallas, PA |
ssavoy
Premium Member
2013-Oct-27 6:00 pm
said by Johkal:Any way, what ever modem shows up on your devices page, it is irrelevant to your issue. You need to verify your provisioning. Thanks. I called them again. They immediately blamed my non-existent DOCSIS 2 modem, so I had to explain all over that I actually had a DOCSIS 3 modem, so I had to tell them the serial number and MAC Address again. Although 5 minutes later, the rep said, "It may be because you have an SB5100 DOCSIS 2 modem". I asked for a roll-and-reprovision but he seemed hesitant and just scheduled a technician visit for Tuesday, which I know is not truly necessary, but I just let them do it this time. They were nice enough to try and upsell me on their Total Protection for $3.95/month, though. In reality they don't do anything but tell me to reboot my modem. Is it worth a 5th call to avoid a tech visit? Is there some escalation line I can call? I remember getting a guy from Pennsylvania that spoke perfect English once. That was nice. |
|
JohkalCool Cat MVM join:2002-11-13 Pennsyltucky |
Johkal
MVM
2013-Oct-27 6:08 pm
I would post in the Direct forum & point them to this topic: » Comcast Direct |
|
NetFixerFrom My Cold Dead Hands Premium Member join:2004-06-24 The Boro Netgear CM500 Pace 5268AC TRENDnet TEW-829DRU
|
to tshirt
said by tshirt:PB is gone one the Upstream, still exists downstream... Really? I guess someone forgot to tell my modem.
DiffProbe release. January 2012. Build 1008. Shaper Detection Module.
Connected to server 80.239.168.202.
Estimating capacity: Upstream: 7797 Kbps. Downstream: 20533 Kbps.
The measurement will take upto 2.5 minutes. Please wait.
Checking for traffic shapers:
Upstream: Burst size: 4762-4930 KB; Shaping rate: 3192 Kbps.
Downstream: Burst size: 10048-10214 KB; Shaping rate: 17024 Kbps.
FWIW, ShaperProbe pretty much has it pegged; I am on the 16/3 speed tier. |
|
tshirt Premium Member join:2004-07-11 Snohomish, WA |
tshirt
Premium Member
2013-Oct-28 9:58 am
said by NetFixer:Really? I guess someone forgot to tell my modem. I guess I should add Your mileage WILL vary as no two franchises are the same. |
|
ssavoy Premium Member join:2007-08-16 Dallas, PA 1 edit |
ssavoy
Premium Member
2013-Oct-29 1:08 am
Okay so the problem seems to have resolved itself but not without another question. My modem randomly rebooted at midnight and attempted to download the d11_m_sb5100_silver_c01.cm configuration file, then immediately afterwards in the log it says "SW upgrade Failed after download - Incompatible SW file". EDIT: I just noticed it is downloading the sb5100 firmware on my SB6120. No wonder why it's failing... EDIT 2: I noticed I have lost IPv6 connectivity. It's IPv4 only now. However, my speeds have returned to normal. I have a tech visit still scheduled. Should I cancel it? I can probably postpone it until Thursday afternoon just to make sure it holds up. |
|