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oyjord

join:2012-07-31

[HSI] Charter's HSI in Riverside, CA having problems? Tracert incl.

Hi all,

I just started having problems with my connection in Riverside, CA. Here is a tracert:

Tracing route to latimes.com [163.192.187.17]
over a maximum of 30 hops:

1 14 ms 25 ms 25 ms 192.168.1.1
2 * * * Request timed out.
3 156 ms * 154 ms dtr03rvsdca-tge-0-1-0-6.rvsd.ca.charter.com [96.
34.98.16]
4 167 ms * 164 ms crr01rvsdca-tge-0-4-0-3.rvsd.ca.charter.com [96.
34.98.122]
5 118 ms 112 ms 101 ms bbr01rvsdca-bue-2.rvsd.ca.charter.com [96.34.2.6
6]
6 112 ms 103 ms 135 ms 216.156.65.85.ptr.us.xo.net [216.156.65.85]
7 183 ms 168 ms 156 ms 207.88.13.86.ptr.us.xo.net [207.88.13.86]
8 171 ms 150 ms 170 ms ae1d0.cir1.seattle7-wa.us.xo.net [207.88.13.149]

9 183 ms * 277 ms 206.111.7.66.ptr.us.xo.net [206.111.7.66]
10 * * 125 ms chi1-ar3-xe-0-0-0-0.us.twtelecom.net [66.192.251
.154]
11 * 223 ms * 64.132.86.118
12 222 ms * 164 ms 163.192.21.130
13 * 200 ms 222 ms 163.192.187.17

Trace complete.

Here's another:

Tracing route to charter.com [24.176.92.1]
over a maximum of 30 hops:

1 32 ms 16 ms 15 ms 192.168.1.1
2 * * * Request timed out.
3 68 ms 61 ms 72 ms dtr03rvsdca-tge-0-1-0-6.rvsd.ca.charter.com [96.
34.98.16]
4 * 140 ms 143 ms crr01rvsdca-tge-0-4-0-2.rvsd.ca.charter.com [96.
34.98.120]
5 136 ms 144 ms 164 ms bbr01rvsdca-bue-2.rvsd.ca.charter.com [96.34.2.6
6]
6 117 ms 100 ms 143 ms bbr01dllstx-bue-6.dlls.tx.charter.com [96.34.0.2
0]
7 163 ms 197 ms 166 ms bbr02dllstx-bue-3.dlls.tx.charter.com [96.34.0.1
9]
8 167 ms 117 ms 149 ms bbr01slidla-bue-4.slid.la.charter.com [96.34.0.3
1]
9 108 ms 100 ms * bbr02slidla-bue-1.slid.la.charter.com [96.34.0.3
3]
10 * 203 ms 226 ms bbr01atlnga-bue-4.atln.ga.charter.com [96.34.0.3
5]
11 198 ms 237 ms * bbr02atlnga-tge-0-0-0-2.atln.ga.charter.com [96.
34.0.39]
12 229 ms 200 ms 240 ms bbr01spbgsc-bue-2.spbg.sc.charter.com [96.34.0.4
1]
13 224 ms 190 ms 199 ms bdr02gnvlsc-tge-1-1.gnvl.sc.charter.com [96.34.0
.81]
14 194 ms 209 ms 205 ms 24-176-92-213.static.spbg.sc.charter.com [24.176
.92.213]
15 * 243 ms 213 ms 24-176-92-1.static.spbg.sc.charter.com [24.176.9
2.1]

Trace complete.

I'm no expert at reading traces, so perhaps a kind soul here could help.

Thanks,
James.

renixe

join:2008-02-07
Monterey Park, CA
are you connected through a router? getting anything higher than 1ms to 192.168.1.1 seems pretty strange which might mean a router or modem problem.

passerby

join:2013-03-22
Monroe, MI
reply to oyjord
You might also want to post the make and model of the modem you're using and the signal levels reported by it via »192.168.100.1

aguen
Premium
join:2003-07-16
Grants Pass, OR
kudos:2
reply to oyjord
Also, please confirm, are you connected via cat5 or wifi to your router? If you were using wifi during those 2 trace routes please rerun to the same destinations using cat5
--
Stupid people shouldn't be allowed to breathe