After 5 weeks of me calling, Cable one still has not fixed internet service
sept 20, i get cable one. Since then I have called at least every other day telling them to fix this unreliable garbage internet. Today is oct 28. Nothing has been done.
I am fairly certain it is Biloxi team that doesnt do jack. Or these imaginary engineers they send problem reports to. Either way. 5 weeks later and no fix. Cable One sucks and should never try to provide internet.
I recommend that you asked for higher tier support. This is probably an isolated issue. I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.
Use a Motorola SB 6 Series stand alone modem for your Internet. Great modems and work well. Get your self in to a good external WiFi router after that if you need one.
Make sure all the cable wiring in your home is good. Cable should be RG6 for the best signal. Best that the cable modem is right off the first splitter. Also go to the cableone office and they will usually give you the splitters they use. Once your wiring verified, let them know all that you done to make sure your side is good.
This is what I had to do and is necessary for them to rule out customer side issues. Once this was done they setup a remote monitor to watch my modem and sent out a truck. But this time the crew used a frequency detector. They eventually found the line from the house to the pole was leaking signal. They replaced it and then all was good.
You may just want to be blunt and ask them to send someone out and do a signal leak survey. But if you do this and have not verified your home wiring, then thats still in question.