said by Madwand:
Sorry, not trying to be a troll here, however I do not think that Teksavvy, or any other provider should cover these costs. There are several alternatives to use to call them if your service is down. Calling after 6pm or on weekends, or from a payphone or a neighbours line.
Okay Madwand - I agree noone should reimburse these types of expenses would be a can o worms, However your alternatives would be pointless and useless.
Payphone - Okay sir please Do these 6 steps call back and wait on hold another 2 hours..
Neighbhors Line - Same situation,
After 6pm or on weekends? Your internet is down u do not have a Sla the only way to get it fixed is to call and u expect folks to wait ? Realistically though I would think 1800 Numbers usally are free on Most cell plans. so i am not sure how the OP incurred these costs. Perhaps a better Option would have been if experencing those times to avail himself of the Callback when your turn in line at #1 option the ts system has? if it still has this option.--
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