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moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink

Time for rate hikes again

So, on the side of this months bill, anyone else read the fine print? Here's mine:

Suddenlink customers who subscribe to a bundled package of
services with a promotional rate will keep that rate until its
anniversary date. Customers not in a bundled package with a
promotional rate will notice adjustment to the price of some
services and equipment, effective December, 2013.

Basic will increase $3 per month for non-packaged customers.
Basic will increase $3.50 per month for packaged customers.
HBO Packages will increase $3 per month.
Digital Tiers will increase $1 per month, per tier.
Premium Channels will increase $1 per month, per channel.
High Speed Internet will increase $4 per month.
Standard Definition(SD) set top boxes will increase $1 per month.
High Definition(HD) set top boxes (Pace and Mini) will increase $1
per month.
The Retransmission Consent Fee(Broadcast Surcharge) increase
of $0.83 per month.

These adjustments are necessary due to the rising cost of TV
programming, equipment, insurance, network expenses for
Internet service, and other factors. Taxes, fees, and surcharges
will be adjusted accordingly. We have bundled packages of two or
more services that can help many customers off-set these
adjustments and potentially save money. More than six out of 10
Suddenlink customers have already taken advantage of such
offers, bundling services with us. For more information, please
call 1-888-822-5151.
--
50/3 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old


Cabal
Premium
join:2007-01-21

No change in central TX.


Turbo Mach 5

join:2008-05-29
San Augustine, TX
reply to moldypickle

None in Deep East Texas (and I don't want to see one either )


dhudson1984

join:2008-01-04
Charleston, WV
reply to moldypickle

Nothing in West Virginia. I've also heard that channel lineups will be changing in the coming year, at least here...



moldypickle

join:2009-01-04
Haughton, LA
kudos:2

Hmm, I guess this means I won the rate lottery? lol


Mycologist

join:2012-08-16
Amarillo, TX
reply to moldypickle

said by moldypickle:

These adjustments are necessary due to the rising cost of TV
programming, equipment, insurance, network expenses for
Internet service, and other factors. Taxes, fees, and surcharges
will be adjusted accordingly. We have bundled packages of two or
more services that can help many customers off-set these
adjustments and potentially save money. More than six out of 10
Suddenlink customers have already taken advantage of such
offers, bundling services with us. For more information, please
call 1-888-822-5151.

Hey a rate hike, how about giving us consistent services before you raise your prices?
I love local monopolies.

dhudson1984

join:2008-01-04
Charleston, WV
Reviews:
·Suddenlink

2 edits
reply to moldypickle

It was finally on our December bill for WV. customers.

We're suppose to be getting a lineup change for the first of the year too. With it being increased that month for Expanded Basic, it must be kind of a big change with different channels added and some being bumped to a different package.

It looks like our bill will increase another $8-$10, bringing it to around $135-140 soon for Expanded Basic, Sports & Info, and 30/2 HSI once the bundled package anniversary date expires.

Basic Service will increase by $1.00 and Expanded service will
increase by $2.50 per month. The price of all digital tiers will
each increase by $1.00 per month. The price of HBO/Cinemax
will increase by up to $2.00 and the price of all other premuims
will increase by $1.00 per month. The price for Suddenlink 15
and 30 megabit Internet service will increase $3.00 monthly.
Suddenlink customers who subscribe to a bundled package of
services with a guaranteed rate will keep that rate until its
anniversary date. These adjustments are necessary due to the
rising cost of TV programming, equipment, insurance, network
expenses for Internet service, and other factors. Taxes, fees, and
surcharges will also be adjusted accordingly. We have bundled
packages that could help off-set the listed adjustments and
potentially save customers money. More than half of Suddenlink
customers have already taken advantage of such offers, bundling
two or more services with us. For more information, please call
1-800-972-5757



moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink

»www.cedmagazine.com/news/2013/08···56-in-q2

Some lite reading for those of us getting rate hikes yet again. Note the nearly 9% ARPU increase year over year already -_-


HarryH3
Premium
join:2005-02-21
kudos:3
Reviews:
·Suddenlink

Gotta wonder where those people live that they even had the option of NOT using Suddenlink for data. Did they go back to DSL? Max DSL here is 3Mbps and I don't see Verizon doing anything to improve that.

One way they seem to be increasing revenue:

I've spent some time this week on the phone with various support folks at SL and every single one of them offered to double my internet speed (for just $10 more per month!). I told them that would only let me hit my cap twice as fast. Call me when the 30 Mbps tier gets a higher cap than the 15 Mpbs tier. But yeah, they've even tasked support with working the ARPU.


Turbo Mach 5

join:2008-05-29
San Augustine, TX
Reviews:
·Suddenlink
reply to moldypickle

Decided to check my bill online...and what do I see:

Suddenlink customers who subscribe to a bundled package of
services with a guaranteed rate will keep that rate until its
anniversary date. All others will notice adjustments to the price of
some services, effective December 2013. Specifically, the
broadcast station surcharge will increase $0.18 per month; Basic
TV service will increase $1.00 per month: Expanded Basic TV
service will increase $3.00 per month; the digital Family, Movie,
Sports & Information TV packages will each increase $1.00 per
month; the rental fee for an HD digital converter box will increase
$1.00 per month; our entry-level high-speed Internet service will
increase $2.00 per month and all other high-speed Internet
services will increase $3.00 per month; rental fees for standard
and Wi-Fi modems will increase $1.00 per month. These
adjustments are necessary due to the rising cost of TV
programming, equipment, insurance, network expenses for
Internet services and other factors. Taxes, fees, and surcharges
will also be adjusted accordingly. We have bundled packages that
could help off-set the listed adjustments and potentially save
customers money. More than 6 out of 10 Suddenlink customers
have already taken advantage of such offers, bundling two or
more services with us. For more information, please call
1-888-822-5151.

Sigh. I blame you moldy from 46 to 48 (or nearly 50 if they classify 10/1 here as other high speed)



moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink

Lol, sorry, I just keep an eye out right now since I'd been looking into going w/ satellite tv or switching to only antennae. The hikes are getting ridiculous though. Third time this year (if it comes across on Dec bill) that the rates went up. One of the times was when SL was nice enough to combine everything into a 1 item package price so I could no longer tell wtf the prices I was paying individual were.

Edit>> $50 for 10/1, dear lord. Per speeds, that's FAR worse than anything I've seen in awhile.

--
50/3 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old


Jowmu

join:2009-05-04
Lubbock, TX

1 edit
reply to moldypickle

you guys do know that most rate hikes are from higher programming costs? These cost get passed to the consumer. It's the same for any business... higher costs of doing business gets passed on to the consumer. Perhaps you should complain to all the programmers for raising their rates to the cable companies. And the satellite companies raise their rates as well... this isn' just a cable company issue. But then again... the mentality of alot of people these days is that they should get everything free ( or get no price increases) because the evil [fill in the blank] company makes too much money and need to provide their product for free. ---- let the flame war begin...

Yes, my cable bill is going up... so is my electric bill, heating bill, water bill, grocery bill, gas for my Jeep, car insurance, medical insurance, my favorite meal at my favorite restaurant, movie tickets, tennis shoes, dog food, my wife's new hair-do, ping ping balls..... everything but my pay check... welcome to Obama's economy.


dhudson1984

join:2008-01-04
Charleston, WV
Reviews:
·Suddenlink
reply to moldypickle

I knew this and agree! It's just always dreadful to hear. I never understood some of these programmers wanting such a huge increase just about every year it seems. I could understand slight increases, but it seems every time a contact is up, they ask for such huge amounts at a time!


HarryH3
Premium
join:2005-02-21
kudos:3
Reviews:
·Suddenlink
reply to Jowmu

said by Jowmu:

you guys do know that most rate hikes are from higher programming costs?

That doesn't explain these:

"the rental fee for an HD digital converter box will increase
$1.00 per month; ... rental fees for standard
and Wi-Fi modems will increase $1.00 per month. "

WTF? The people that rent those have already paid for them many times over. That's nothing but a money grab.


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink

And that's why I buy my hardware, and attempt to stay away from STBs.

Jowmu, higher programming costs account for broadband price increases while they start charging overages at the same time? Also, all your bills might be going up, but my rent bills has stay'd the same for 5 years, my water is the same, my insurance has gone DOWN, grocery bill is the same I've budgeted for the last 5 years also. Only thing going up is my cable and Obamacare. This thread doesn't have a damn thing to do with evil companies or getting anything for free. It's about the ridiculousness of having AT LEAST 1 rate hike a year for the same service while both income & revenue rise 8-10% a year. Show me a cable company that has NOT increased income year over year and has NOT lost subs for the same time frame, but still issues a 8-10% price increase. THAT is when you have rising costs of doing business. Revenue and income rising at the same rate just indicate the "bills" are the same, lol. It's also frustrating that despite being profitable year after year, we can't get that capitol invested into just a bit more upload bandwidth >.--
50/3 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old



Oh boy

@212.118.232.x
reply to Jowmu

"most rate hikes are from higher programming costs"

So, if true, my rate for Internet service is going up because the cost for cable TV (which I don't receive) is going up? Time to switch to DSL.


HarryH3
Premium
join:2005-02-21
kudos:3
Reviews:
·Suddenlink
reply to moldypickle

said by moldypickle:

And that's why I buy my hardware, and attempt to stay away from STBs.

Same here. My modem became "free" a few months ago. We only have one STB.