First complain to wave at least twice, after that file a complaint with the federal trade commission which will forward you to the FCC complaint center and see what happens, give them about 30 days, and my bet is it goes like this..
Wave HQ gets federally drafted form stating the issue and that they have 60 days to remedy the problem or they will mediate a trial.
Cubicle Jones, the high paid office sup, goes to the lawyer and says whats this.
The lawyer says, I'll cost you more to take it to court, my suggestion is to remedy it.
Cubicle Jones calls regional manager and chews him one.
Regional manager calls area manager and chews him one X2
Area manager calls office manager and chews him one 3
Area manager sends specific tech out to figure out wtf is going on and what it will take and cost to make it [and more importantly his supervisors] go away and reports back to office manager. Office manager takes it up with appropriate division and has them contact you and let you know what the plan is and how long it will take.
At least that's always been my experience with them filed for sprint who's cell service did not work where i lived and they wanted an ETF to cancel me, they cancelled, no etf, and no real problem, once they got that letter.
Credit card company got my SS# wrong but still sent a card, would not activate the card, cancel my account nor stop sending me an insane charge that I never agreed to pay [yes you capitol one] I told the guy I was going to report them if they did not get this fixed had called maybe 3 times, got another bill, put in complaint, got call maybe 3 weeks later, they CANCELLED my account which they previously told me they could not do, they removed the charges, and I never heard from them again except in the usual junk mail outs.
I say give them their chance, then sick the dogs on them.
Oh and the website to do this is »
www.ftccomplaintassistant.gov/If you can type its pretty simple from there, if not, you can call them at
Phone: Call our toll-free helpline: 1-877-FTC-HELP (1-877-382-4357);
TTY: 1-866-653-4261