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Js

@sbcglobal.net

Returning u-verse equipment.

U-Verse DVR stopped working.Tech support shipped me a new one.Who would know they would add $116 to my bill the moment they put the order in for new DVR.They show they received old DVR via UPS.Now I have to wait for 2 months for credit.The rep said credit would not include taxes.Said I should contact "my government"to see how to get tax back.And she was serious.Bullshit.


rolande
Certifiable
Premium,Mod
join:2002-05-24
Dallas, TX
kudos:6
Death and taxes. You won't get out of either.


Tel

join:2001-10-12
Mauldin, SC
Reviews:
·AT&T Southeast
reply to Js
That's exactly what happened to me, except the charge didn't go away. They sent me the exact same DVR as the defective one I sent in but some yoyo put it in as a DVR upgrade. It took me a month of constant phone calls and emails before I got someone to actually listen to my problem. They showed me past due for a $115 or so for almost two months before I got it corrected. Good luck and stay on top of it because the same thing may happen to you.