said by SevereLag:I'm simply a customer who's receiving shit service, not a "technician". Why do I have to do this work that my ISP should be doing? Why am I doing the work that technicians should be doing?
Thousands of us got this same type service from Bell when issues occurred. Thus the reason why people learned to pull the stats from their modems. Bell would just lie to people and tell them no issue exists. Thus the reason how TSI started to become popular back in the day, they didn't blow people off like Bell did with these same type complaints.
Why? I agree we shouldn't have to. But Bell is a shithole of a company, and such is life.
Did TSI ever look at your stats when you tried them? I would think this would have been the first thing they would have looked at, unlike Bell. So I would trust them if they said they saw no issue (but it takes 2 looks sometimes, during and after).