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Cookie
@cox.net

Cookie

Anon

[VA] Cox cable freezing/skipping, channels changing

Hello. It happens at least twice a night but my tv screen will go black and the audio skips/repeats itself, and my tv will not turn off nor will the cable box regardless of how many times I press it. Also the channel always changes on its own. It'll change to some cox channel in which a lady is explaining all of the changes regarding the box/cable several times a day.
Called cox and they have "never heard of it" what should I do?

SoonerAl
MVM
join:2002-07-23
Norman, OK

SoonerAl

MVM

Have you tried a simple power reset? Pull the power cord, wait 20 seconds the plug the power cord back in.

You also might bring the box to your local Cox store/service center and get a new one...

Hard Harry7
join:2010-10-19
Narragansett, RI

Hard Harry7 to Cookie

Member

to Cookie
When you say your TV won't turn off, do you mean your going up to it and pressing the power button? Sounds like the box is locking up then resetting and its coming with some default support channel? What kind of box do you have?