The office near me moved to a new location, did not put the security glass barrier between customer & CSRs, does not have security guards & the longest I've waited was 15 min.
The office we go to doesn't have any lines but, they're really bad over there. Two times in a row they forgot to mark my account as customer owned modem when I returned my rental :/. They also don't want to give out rental modems/gateways unless you buy voice service from them and pay for an installer to come lol.
I kind of enjoy getting shipped rentals and returning them in that same place.