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C Moore
join:2002-07-08
Huntsville, AL

C Moore

Member

E204 On-Demand Error

I am receiving the E204 error when trying to watch on-demand. I tried cycling the power, but that didn't help. I looked at the status summary pages and page4 shows unavailable for both the IP and Subnet Mask.

Just_Dan
Premium Member
join:2011-03-24
Denver, CO

Just_Dan

Premium Member

said by C Moore:

I am receiving the E204 error when trying to watch on-demand. I tried cycling the power, but that didn't help. I looked at the status summary pages and page4 shows unavailable for both the IP and Subnet Mask.

The E204 error code means the cable box doesn't have return path back to the headend. This would explain why you have no IP address, and without an IP, VOD will not work. The only thing that can really be done in this situation is have a technician come out and investigate why there is no return path for that box. It's usually something like a bad splitter or cable in your house that causes it, and is easily fixable.