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Anon
@wideopenwest.com

Anon to Dagnabit

Anon

to Dagnabit

Re: Download Speeds Slow

From around 4am-2pm it was fixed, I was getting good ping and normal down/up rates. Then it went to crap again... very annoying.

dww
@wideopenwest.com

dww

Anon

does any body know dan wow guy maybe he can look into this for us

Inflex
join:2002-09-05

1 edit

Inflex

Member

said by dww :

does any body know dan wow guy maybe he can look into this for us

I already PM'd him.

So for me, anything east coast is fine, anything else sucks.

Tracing route to www.speakeasy.net [206.135.56.124]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    12 ms    44 ms    37 ms  10.15.25.78
  4    11 ms    12 ms    48 ms  10.15.8.13
  5     *        *        *     Request timed out.
  6    66 ms    61 ms    67 ms  ae-7-7.ebr1.NewYork1.Level3.net [4.69.133.250]
  7    63 ms    63 ms    62 ms  ae-71-71.csw2.NewYork1.Level3.net [4.69.134.70]
  8   100 ms    61 ms    68 ms  ae-21-70.car1.NewYork1.Level3.net [4.69.155.67]
  9    71 ms    71 ms    93 ms  ge2-2.bbsr1.nyc.megapath.net [209.246.126.2]
 10    64 ms    69 ms     *     ge-0-1-2-0.nycmny83-mxc1.bb.megapath.net [155.229.70.234]
 11   126 ms   123 ms   126 ms  ae3-0.lsancagb-mxc1.bb.megapath.net [155.229.57.97]
 12   122 ms   134 ms   119 ms  ge-2-0-0-0.c00.law.bb.megapath.net [155.229.70.201]
 13   118 ms   127 ms   135 ms  ge-0-3-0-0.c00.sna.bb.megapath.net [155.229.57.171]
 14     *      133 ms   119 ms  ge0-3-11.e21.sna.bb.megapath.net [155.229.123.225]
 15   120 ms   120 ms   138 ms  chastity2.eni.net [155.229.49.196]
 16   136 ms     *        *     206.135.56.124
 17   117 ms     *        *     206.135.56.124
 18   117 ms   121 ms   132 ms  206.135.56.124
 
Trace complete.
 
 

Tracing route to news.easynews.com [69.16.186.52]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    18 ms    12 ms    27 ms  10.15.25.78
  4    10 ms    11 ms    11 ms  10.15.8.49
  5    46 ms    37 ms    12 ms  ip65-46-186-97.z186-46-65.customer.algx.net [65.46.186.97]
  6    34 ms    22 ms    23 ms  vb1730.rar3.chicago-il.us.xo.net [216.156.0.185]
  7     *       18 ms    20 ms  207.88.14.194.ptr.us.xo.net [207.88.14.194]
  8    49 ms    19 ms    79 ms  216.156.72.174.ptr.us.xo.net [216.156.72.174]
  9    36 ms    48 ms    37 ms  unknown.hwng.net [209.197.0.70]
 10    32 ms    34 ms    34 ms  unknown.hwng.net [209.197.0.10]
 11    33 ms    34 ms    42 ms  forte.easynews.com [69.16.186.52]
 
Trace complete.
 

Different route, no problem.

DaCHeF
@wideopenwest.com

DaCHeF to dww

Anon

to dww
Please guys, call WOW and let them know this is an issue if you haven't already. They keep claiming everything looks fine on their end. While speed tests show the proper speed, on most sites, downloads are stuck below 20Kps. I received a credit for the issues today, but was told there could be a charge if the tech arrives on Friday and there's no apparent issue at that time. I had the guy document everything on the account, so hopefully I can get out of a charge (after all I am a Sys Admin) if it doesn't show up then, but it would help to have others document this as well. Very strange and aggravating!

dww
@wideopenwest.com

dww to Inflex

Anon

to Inflex
thank you i may sound like a homer but i really like wow they've been really good to me with rock solid service i really want to be fixed

Inflex
join:2002-09-05

Inflex to DaCHeF

Member

to DaCHeF
I just can't get up the energy to deal with a level one CSR right now.

DaCHeF
@wideopenwest.com

DaCHeF to Anon

Anon

to Anon
I noticed everything seemed normal this morning as well (at about 8a), but then after I got home, it was back to crap. It really screwed me on a WebEx conference this evening! I am in Warren north of the 696 corridor and a couple miles east of Madison Heights. I noticed horrible speed when testing Speakeasy Chicago just now, but good speed to the New York server as well.

dww
@wideopenwest.com

dww

Anon

between 9@10 ryan
Expand your moderator at work

DaCHeF
@wideopenwest.com

DaCHeF to Inflex

Anon

to Inflex

Re: Download Speeds Slow

I hear you... I was asked if I had cleared all of my cookies lately... ugh... After a short conversation showing I was well beyond the normal user, Anthony was quite helpful. I was told he'll try to escalate it (whatever that actually turns into). You might even get a credit out of it if you're nice! ;P

dww
@wideopenwest.com

dww to DaCHeF

Anon

to DaCHeF
between 9@10 Ryan my sister lives close same problems