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hughesnet123

join:2012-11-08

HughesNet vs Verizon 4G LTE with Speedtest video I did.

Here I compare Hughesnet Gen 4 and Verizon 4G LTE with speed test.

»www.youtube.com/watch?v=n0W-FkvG1FM


gwalk
Premium
join:2005-07-27
West Mich.

The two aren't comparable. That is an Apples & Oranges scenario.

Perhaps you could do another ? Hughes Gen4 vs. Exede12

It is rather common knowledge that a Satellite based ISP is one of last resort.


Melissa B

join:2013-03-12
Loogootee, IN
reply to hughesnet123

"Perhaps you could do another ? Hughes Gen4 vs. Exede12"

Yes that would be a much better comparison and one I definetly like to see



james1979
Premium
join:2012-10-09
Quinault, WA

2 edits

downloadspeedTest.txt 5,346 bytes
said by Melissa B:

Hughes Gen4 vs. Exede12"

one I definetly like to see

My Gen4 plan is advertised as "up to" 10 Mbps / 1 Mbps.

Exede-12 is advertised as "up to" 12 Mbps / 3 Mbps.

Here is some raw data from 10/14/2012 through 11/23/2013 (today) using Hughesnet's own speed test. The lowest upload speed which I got with Exede-12 was 1143 kpbs (it's usually > 3000 kbps) while the Gen 4 upload speed never was always less than 1100 kbps. I stopped using Exede-12 with Hughesnet's test on 05/17/2013 when I realized that I might be messing up HN's internal speed statistics, and that the Exede data would certainly make troubleshooting more complicated.

Hardware notes: I've fairly sure the tests were all done on an older Macbook. (I may have used my Macbook Pro just to see if there was any difference, but I'm sure there wasn't.) Gen4 is cabled to a Time Capsule and then into a Mac. (I have tried different cables and, I also tried using the Wi-Fi on my Time Capsule.) Exede-12 was accessed via an Airport Express 40 feet and two walls away.

Also, I've never been able to reliably watch Netflix on an Oppo Universal player via the Time Capsule's Wi-Fi. Roku isn't reliable either. (They both work fine with Exede-12.)

In HughesNet's defense, I have not called in to get a case number. (I've been meaning to cancel the service for some time now.) Some people have been helped by swapping out modems, but some haven't and were let out of their contract. There was a site inspection for Gen4 when I requested that my Gen4 system be grounded, and that's not the problem.
--
Gen4 / HT1000 - Beam 51 / Time Capsule (3rd gen), Exede 12 / Airport Express (2nd gen), OSX Snow Leopard


gwalk
Premium
join:2005-07-27
West Mich.

James, just for giggles have you ever went into the hughes modem advanced pages and modem router pref from default to the ALT setting and then do a reboot of the ROUTER ?
I can't remember the particulars at the moment but that setting did pertain to Apple routers.



james1979
Premium
join:2012-10-09
Quinault, WA

2 edits
reply to Melissa B

Here are some statistics regarding a 10/1 Gen4 plan versus a 12/3 Exede 12 plan over a long period of time. (Over a year in the case of Gen4.)

Gen4 up to: 10000 kbps and 1000 kbps

Download mean / sample standard deviation: 4453 / 3695
Upload mean / sample standard deviation: 800 / 195
total data points: 144

---
Exede 12 up to: 12000 kbps and 3000 kbps

Download mean / sample standard deviation: 15539 / 5123
Upload mean / sample standard deviation: 3156 / 392

total data points: 32

---
Some observations are that I've averaged 45% of my "up to" speed with Gen4 while I have averaged 130% of my "up to" speed with Exede 12.

The standard deviation of Gen4's download speed is nearly as much as the mean!
The standard deviation of Exede-12's download speed is 1/3 of the mean.

---

I will add that Exede-12 was generally flaky and unreliable (modem and then DNS problems) until spring-summer 2013, while Gen4 has nearly always worked (even if I couldn't do much more than email). But since summer 2013, they both usually work.
--
Gen4 / HT1000 - Beam 51 / Time Capsule (3rd gen), Exede 12 / Airport Express (2nd gen), OSX Snow Leopard



james1979
Premium
join:2012-10-09
Quinault, WA
reply to gwalk

said by gwalk:

James, just for giggles have you ever went into the hughes modem advanced pages and modem router pref from default to the ALT setting

Why no I haven't Gwalk! (Is that a new setting? I haven't noticed it before.) The way that I have it cabled, my Time Capsule should be functioning like a network switch. And I know that I tried direct cabling early on in my Gen4 slowness. Anyway, thanks for the suggestion. I did try your suggestion, and here are the results of my experiments:

(Sorry for the poor formatting. I've been doing speed tests for the last hour, and now I'm tired. )

Date Download Upload

ALT: wifi
11/23/2013 16:43:34 442 630
11/23/2013 16:41:13 1455 971
11/23/2013 16:39:52 663 712
11/23/2013 16:35:53 706 784
11/23/2013 16:33:46 1870 820
11/23/2013 16:32:27 2165 921
11/23/2013 16:31:29 1065 946
11/23/2013 16:29:51 2206 791

default: wifi
11/23/2013 16:23:31 1428 1002
11/23/2013 16:21:58 1387 756
11/23/2013 16:20:08 2445 854
11/23/2013 16:19:03 1172 923

ALT: cat6 to modem
11/23/2013 16:10:46 803 830
11/23/2013 16:06:40 613 676

ALT: Time Capsule/switch
11/23/2013 15:53:55 970 612
11/23/2013 15:51:44 728 945
11/23/2013 15:49:58 891 962

ALT: wifi is the ALT setting using the Time Capsule's Wi-Fi.

default: wifi is the default setting using the Time Capsule's Wi-Fi

ALT: cat6 to modem is self explanatory

ALT: Time Capsule / switch the the way that I normally cable Gen4

We know that the Wi-Fi card in my Mac isn't defective since it works so well with Exede-12. (And Gen4 is slow with my Macbook Pro and other devices too.) My cat6 cable is high quality, relatively new, and works quite well for backups.

I just don't think that my hardware is the cause of the problem. (I have tried another Apple router besides the Time Capsule, but with no difference.) The only "pattern" which I have noticed is that sometimes Gen4 works close to advertised, and sometimes I get speeds like those above. Sometimes I can watch SD video with Gen4, but sometimes I can't.

Right before I made my first post on this topic, I performed two speed tests and got these results:

11/23/2013 13:50:43 3201 776
11/23/2013 13:49:36 7957 872

My speeds went downhill from there.


james1979
Premium
join:2012-10-09
Quinault, WA
reply to hughesnet123

hughesnet123,

First, sorry if it looks like that I hi-jacked your topic. I hope that I "complemented" it.

One of the main reasons that I became a regular poster on BBR is that I have both Gen4 and Exede-12, and not having or ever had any financial interest in either ISP, I figured that I was in a unique position to help consumers decide between the two.

Your video was helpful to me as I have asked before if anyone was able to stream HD video reliably with Gen4. No one has answered "Yes", but your video indicates that it is possible. (Although you have the 15 Mbps plan.) I was also a very early Gen4 user - my system was installed on Oct. 12, 2012. If you look at the statistics which I tabulated, Gen4 just doesn't work for me for video other than low-def youtube videos. I was hoping that I had an early defective modem, but that's looking less likely.

Something interesting which I noticed in the speedtest data that I posted is that my speeds were acceptable until January 2013. Last December there was a topic titled "Gen4/Changes Coming After Jan 1" which contains the quote "HughesNet won't tell you, but I will. There are BIG changes coming after jan 1. You'll be seeing a huge difference in your browsing speeds." 2013 is when the sub 1Mbps speeds starting showing up on my speed tests.

When asked by potential customers how well Gen4 works, I've always said that it works well for some people, but I can't testify that it works very well for me.

So your topic now has some good evidence that it works well for some people but not others. (?)


Melissa B

join:2013-03-12
Loogootee, IN
reply to hughesnet123

Thank you James, That was a very interesting and detailed comparison:) I was curious because, my parents up the road have exceed 12 but I have never really compared the two. The main things I did notice through there connection was they didn't have nearly as many errors that some Gen4 users face nor were there hompages found confusing and there almost always able to get in to there account. I hadn't really used it enough to get a feel for speed really nice to see that side of the equation as well.... Just outta curiosity have you used exceeds tech support?? I wasn't to impressed when they were wild blue but after calling hughes net a time or two SMH well you get the idea...



james1979
Premium
join:2012-10-09
Quinault, WA

1 edit

said by Melissa B:

That was a very interesting and detailed comparison:)

Melissa, I am trying to stay on topic and not hi-jack hughesnet123's topic. The issue of how well Gen4 works for him versus negative reports was mentioned, so it seems valid to me to discuss that. (I do think that his point of comparing the Gen4 vs. Verizon 4G LTE for potential customers is being missed.)

I didn't realize that Gen4 went flaky for me in 2013 until I visually examined the data today. (I didn't buy my Oppo universal player until Feb. 2013, so I never tried to watch Netflix until then.)

Gen4 10/1 from Oct. 2012 - Dec. 2012, up to: 10000 kbps and 1000 kbps

Download mean / sample standard deviation: 6939 / 2666
Upload mean / sample standard deviation: 898 / 126
total data points: 27

Gen4 10/1 from Jan. 2013 - Nov. 2013, up to: 10000 kbps and 1000 kbps
Download mean / sample standard deviation: 3544 / 3546
Upload mean / sample standard deviation: 784 / 194
total data points: 134

---

So while the data is lacking in 2012 (since it was working, and I didn't perform many speed tests), the stand deviation in download speed was ~1/3 of the mean, similar to Exede-12. But big changes came in 2013. The standard deviation of my download speeds slightly exceeded the mean. On the "community", I have described my speeds as being sinusoidal. The data backs up my description.

As for Exede's customer service, while off-topic, I will not ignore you. Other than switching plans (which was simple), I have not dealt with their customer service. My experience is that if the system is installed correctly, ISP customer service usually involves rebooting the modem, fixing the router, clearing the cache, etc. Hughesnet is probably more experienced in that area. When Exede-12 was broken, I just waited it out assuming that their engineers would eventually work things out. That worked. The same strategy has not worked with Gen4.

Beam 51, Outroute 5, Gateway 11

Melissa B

join:2013-03-12
Loogootee, IN
reply to hughesnet123

Thank You James, I'll let hughesnet123 have his thread back now

One last thing though before I go " I do think that his point of comparing the Gen4 vs. Verizon 4G LTE for potential customers is being missed."

It wasn't MISSED just not very well taken but those things were discussed on the community so I will not bring them here.... In general for me any how it breaks down into one simple factor he's comparing something land based with something 23,000 miles in space... I think its honerable for him to include his results here as well as there because others would like to see but those who read it or watch it also need to be aware of the differences in setup and fixability amongst the two. As well as why certain glitches and quirks are apparent with satelite and not an issue with land based............. If those points arent made ya get alot of " Well verizon can do it why can't you" statements made.....

He compared speed and latency, thats only part of the equation to give a real world assessment it needs to go alot deeper or lots of confusion will exists,... Now hughesnet123 if I've offended you once again I'm sorry, these are just my opinions shared by quite a few, none of it is meant to be taken personally just meant to make things clearer for others who might happen upon it months from now



gwalk
Premium
join:2005-07-27
West Mich.
reply to hughesnet123

I have to agree with Melissa on this one.
Its great that other choices are available for the OP, its just that the two technologies are so drastically different they simply can't be directly compared.


hughesnet123

join:2012-11-08
reply to hughesnet123

I am not offended at all. I just offered a speed test, I did mention latency and the issues you may have with it, with Hughesnet Gen 4 and I showed an HD video playing with no buffering on Verizon and Gen 4.

These are the basic things people who ask me want to know. They hear hughesnet sucks, (most of the time it's post of the old hughesnet they are reading,) and they do not think it will be able to play video's, or HD video's at that. And it does.

The latency can be an issue, but I've skyped with it, I've done plenty of live broadcast with it, and I haven't had many issues. Although it's not as quick as Verizon when doing live broadcast or skyping because of the ping time.

But as far as what most people do online, Hughesnet Gen 4, at least where I live works flawless as you see in the video. I get the speed I pay for, it loads anything I could possibly want to load and that covers what the basic user is going to want to do. Most people I know who are questioning if Hughesnet will work for them, simply want to watch youtube, check email, and look at Facebook. And usually the replies they get are, "You can barely even stream a video and if you do you'll go over your data." And that's just not true. It takes me quite a while to get to 20GB, streaming youtube video's all day.

It takes me about a half a month and I run a business online. The other half of the month I use Verizon, in which I also have 20Gb a month with it. So 40GB a month does it.



james1979
Premium
join:2012-10-09
Quinault, WA

said by hughesnet123:

These are the basic things people who ask me want to know. They hear hughesnet sucks, (most of the time it's post of the old hughesnet they are reading,) and they do not think it will be able to play video's, or HD video's at that. And it does.

Gen4 doesn't work as advertised for me, and it has become clear that besides there being nothing that I can do about it, I'm not really being helpful by comparing my Gen4 to those with Gen4 systems which work as advertised. It is helpful to know that Gen4 is working well for some, but it's really not my router.

I sort of disappeared from this forum for around a month due to debugging Oracle's broken health insurance software. Now that's really broken. If you find Hughesnet / Exede frustrating, it can get much worse.