dslreports logo
 
    All Forums Hot Topics Gallery
spc
uniqs
31
Melissa B7
join:2013-03-12
Loogootee, IN

Melissa B7 to hughesnet123

Member

to hughesnet123

Re: HughesNet vs Verizon 4G LTE with Speedtest video I did.

"Perhaps you could do another ? Hughes Gen4 vs. Exede12"

Yes that would be a much better comparison and one I definetly like to see

james1979
Premium Member
join:2012-10-09
Quinault, WA

2 edits

james1979

Premium Member

speedTest.txt
5,346 bytes
said by Melissa B7:

Hughes Gen4 vs. Exede12"

one I definetly like to see

My Gen4 plan is advertised as "up to" 10 Mbps / 1 Mbps.

Exede-12 is advertised as "up to" 12 Mbps / 3 Mbps.

Here is some raw data from 10/14/2012 through 11/23/2013 (today) using Hughesnet's own speed test. The lowest upload speed which I got with Exede-12 was 1143 kpbs (it's usually > 3000 kbps) while the Gen 4 upload speed never was always less than 1100 kbps. I stopped using Exede-12 with Hughesnet's test on 05/17/2013 when I realized that I might be messing up HN's internal speed statistics, and that the Exede data would certainly make troubleshooting more complicated.

Hardware notes: I've fairly sure the tests were all done on an older Macbook. (I may have used my Macbook Pro just to see if there was any difference, but I'm sure there wasn't.) Gen4 is cabled to a Time Capsule and then into a Mac. (I have tried different cables and, I also tried using the Wi-Fi on my Time Capsule.) Exede-12 was accessed via an Airport Express 40 feet and two walls away.

Also, I've never been able to reliably watch Netflix on an Oppo Universal player via the Time Capsule's Wi-Fi. Roku isn't reliable either. (They both work fine with Exede-12.)

In HughesNet's defense, I have not called in to get a case number. (I've been meaning to cancel the service for some time now.) Some people have been helped by swapping out modems, but some haven't and were let out of their contract. There was a site inspection for Gen4 when I requested that my Gen4 system be grounded, and that's not the problem.

gwalk
Premium Member
join:2005-07-27
West Mich.

gwalk

Premium Member

James, just for giggles have you ever went into the hughes modem advanced pages and modem router pref from default to the ALT setting and then do a reboot of the ROUTER ?
I can't remember the particulars at the moment but that setting did pertain to Apple routers.

james1979
Premium Member
join:2012-10-09
Quinault, WA

2 edits

james1979 to Melissa B7

Premium Member

to Melissa B7
Here are some statistics regarding a 10/1 Gen4 plan versus a 12/3 Exede 12 plan over a long period of time. (Over a year in the case of Gen4.)

Gen4 up to: 10000 kbps and 1000 kbps

Download mean / sample standard deviation: 4453 / 3695
Upload mean / sample standard deviation: 800 / 195
total data points: 144

---
Exede 12 up to: 12000 kbps and 3000 kbps

Download mean / sample standard deviation: 15539 / 5123
Upload mean / sample standard deviation: 3156 / 392

total data points: 32

---
Some observations are that I've averaged 45% of my "up to" speed with Gen4 while I have averaged 130% of my "up to" speed with Exede 12.

The standard deviation of Gen4's download speed is nearly as much as the mean!
The standard deviation of Exede-12's download speed is 1/3 of the mean.

---

I will add that Exede-12 was generally flaky and unreliable (modem and then DNS problems) until spring-summer 2013, while Gen4 has nearly always worked (even if I couldn't do much more than email). But since summer 2013, they both usually work.
james1979

james1979 to gwalk

Premium Member

to gwalk
said by gwalk:

James, just for giggles have you ever went into the hughes modem advanced pages and modem router pref from default to the ALT setting

Why no I haven't Gwalk! (Is that a new setting? I haven't noticed it before.) The way that I have it cabled, my Time Capsule should be functioning like a network switch. And I know that I tried direct cabling early on in my Gen4 slowness. Anyway, thanks for the suggestion. I did try your suggestion, and here are the results of my experiments:

(Sorry for the poor formatting. I've been doing speed tests for the last hour, and now I'm tired. )

Date Download Upload

ALT: wifi
11/23/2013 16:43:34 442 630
11/23/2013 16:41:13 1455 971
11/23/2013 16:39:52 663 712
11/23/2013 16:35:53 706 784
11/23/2013 16:33:46 1870 820
11/23/2013 16:32:27 2165 921
11/23/2013 16:31:29 1065 946
11/23/2013 16:29:51 2206 791

default: wifi
11/23/2013 16:23:31 1428 1002
11/23/2013 16:21:58 1387 756
11/23/2013 16:20:08 2445 854
11/23/2013 16:19:03 1172 923

ALT: cat6 to modem
11/23/2013 16:10:46 803 830
11/23/2013 16:06:40 613 676

ALT: Time Capsule/switch
11/23/2013 15:53:55 970 612
11/23/2013 15:51:44 728 945
11/23/2013 15:49:58 891 962

ALT: wifi is the ALT setting using the Time Capsule's Wi-Fi.

default: wifi is the default setting using the Time Capsule's Wi-Fi

ALT: cat6 to modem is self explanatory

ALT: Time Capsule / switch the the way that I normally cable Gen4

We know that the Wi-Fi card in my Mac isn't defective since it works so well with Exede-12. (And Gen4 is slow with my Macbook Pro and other devices too.) My cat6 cable is high quality, relatively new, and works quite well for backups.

I just don't think that my hardware is the cause of the problem. (I have tried another Apple router besides the Time Capsule, but with no difference.) The only "pattern" which I have noticed is that sometimes Gen4 works close to advertised, and sometimes I get speeds like those above. Sometimes I can watch SD video with Gen4, but sometimes I can't.

Right before I made my first post on this topic, I performed two speed tests and got these results:

11/23/2013 13:50:43 3201 776
11/23/2013 13:49:36 7957 872

My speeds went downhill from there.