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[Speed] [NYC] Very slow internet speeds with new modemHi there,
I received notice that my old (~6 year old) modem was no longer supported and that I would be sent a new modem for self install. I'm fairly savvy, so I figured no problem.
I receive the modem, followed the install instructions and called RCN at the appropriate time to provision the modem. They said it would take 30 minutes to an hour to be up to full speed.
Two days later, still very slow speeds: about 6Mbps according to the RCN Speed Test - I'm on the 25Mbps plan.
I called tech support again and they re-provisioned the modem and said the same thing...30 minutes to an hour to be up to speed.
Now a couple more days later, I'm still extremely slow.
I really hope I don't need a tech visit. While the speeds were not great with the old modem - below what I expect considering what I pay - at least they were reasonable.
Any help would be hugely appreciated!
Encoded Mac: b9e3c02edfe9831372ab9108dab20953ddb0c7f3
Thanks, Adam |