[Troubles] Service Warning for ALL
Getting my service at my house installed correctly, and working right took very close to a year... that should have given me a clue....
We started a new business.. and it is.. (Errr, is supposed to be)Internet based...
dealing with support is VERY time consuming.. My wife spent about 5 hours on the phone on two different days,, and was very nearly in tears by the time she had had enough.. and it has now fallen to me... I sent e-mails.. because I am hard of hearing... NOT ONE of those emails was answered EVER... SO I started calling, and struggling.... getting transferred, waiting on hold,and getting transferred again.....
I talked to three different people, found out I had to wait for a call back from someone else... MY PART in all of this started with my call Monday Morning... No call by tuesday afternoon, so I called.. waited on hold.. got transferred.. waited on hold.. got transferred.. waited on hold.... and was told... they have your information.. you have to wait for them to
"reach out to you."
well, its wed evening,, no call.. I am sitting in the house, UNABLE TO LEAVE, to work, to make money because I am waiting on a call.... OVER 3 days completely wasted.. this call is that important!!!! In the meantime.. I have a business that is also LOSING money with each passing hour... Angry??? ohhhh.. you have NO IDEA!!!!!!
I know the feeling, Been dealing with it for 5 months. A lot less time than most on this site. But they had the balls to ask me to change over to Business account. My answer was if you can not maintain a residential account with speeds then how are you going to maintain a business account. The wife and I only work part time and we are both disabled. So the DSL is only used maybe 3 hours a day for work and we did have a second phone line put in for the business. I did try getting the cable company to contact me back and it is going on 3 months without a call back yet so I figured they must not be any better.
|reply to OldMech |
We apologize for all the issues you have been experiencing. We want to help so please. If you would like us to investigate, please send us a PM with the phone number your DSL service is under or visit us at our Direct Support Forum »Windstream Direct
. We'll take a look and be in touch.
Support Specialist II
Broadband Tier II--
We're here to help! email@example.com
Patricia, I do not have anything again any of you that really try to help us. But it seems there are players outside of what you can. So I have no hard feelings about any of the Tier ll or phone techs I have talked to, You are trying.
|reply to OldMech |
thursday I called again.. they are working on it... Got a call late.. they are woprking on it... You should get a call by Fri at 10 AM... no call....
I called left a message.. finally got a call back with a new number to call, called it, talked to the lady.... they want me to call MONDAY so we can get everything resolved... thats 7 days....
The same goes from me as IowaBoy.. I guess its fitting since I grew up in Iowa and still live here... The people I DO get to talk to are pleasant.. and TRY to help, but the ball gets dropped behind them... I cant run a business this way... Not to mention.. if I had been quoted the price I heard today.. I'd have LONG AGO done something VERY different.. and probably had my site up and sales going...
I will wait until MONDAY to see what happens before I really blow a gasket.. its hard to be angry at the people I DO get to speak with.. they are caught in the middle...
|reply to OldMech |
I thought we were getting somewhere.. Shawna has bent over backwards to help me, and supposedly everything has been switched about.. now I am waiting for ANOTHER person to "reach out to me" day 12 coming up!!!
I am past being angry.. this is so pathetic I can only shake my head and laugh.. How does anyone run a business with service like this?
Probably because they are protected by government regulations so they can screw us all they want and we don't have a recourse except to find someone else. Which really isn't a option for most of us so we are stuck with this so called High Speed connection that is close to what I used to get with dialup over 9 miles of phone copper lines 14 years ago.