Acanac harasment over unjust service fees
Earlier this year I experienced and issue with my service dropping out for days at a time then miraculously starting back up. A service was setup but Acanac to send a Bell technician out to my location which took days to happen and when he finally came out, a day I was at work so had no way to verify my current network functioning levels, stripped some wires on my DMARC and claimed everything was ok
go figure at this point my network was working. Shortly after however the issues returned where I started experiencing issues again with drop offs. We troubleshot these issue for some time before finally Bell came back out and completely replaced my DMARC. Now I have been running issue free since the DMARC was replace.
Now I have been contacted by Acanac demanding that I pay a $100 service fee plus tax for the service that Bell provided claiming that there was no issue with connection to the house and that the problem must have been internal.
At no time was there any changes made internally that resulted in the connection to the modem being re-established.
Has anyone else had to deal with this frustration?
I have asked to have my case escalated but all I keep getting is harassing emails demanding that I pay this fee.
Is there nobody at Acanac that is will to look at this case and defend their customers?
Concerned and Frustrated Customer
unfortunately, Bell is the one who is charging the fee, not Acanac, maybe Fergless can shed some light on how you would go about disputing the charge
|reply to Scooterrd83 |
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