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Eskay
join:2012-02-04

Eskay to JenSuisUn

Member

to JenSuisUn

Re: NEW Customer Portal - BETA

I cannot find "profile" anywhere.
I signed up for the new customer portal and got an email with a link to activate.
I did that but I cannot get back into the new portal.
Wrong email and or password

Fantasio
@solidonetworks.com

Fantasio to leos7

Anon

to leos7
said by leos7:

The "home" page is rather barren with just Profile and Services information 'box'. Adding a Current Network Status box (»secure.teksavvy.com/tool ··· tusb.asp) should be effortless. Also including a bit more details under each services would help the home page be a lot more meaningful (include basic onpeak/offpeak usage data for internet packages, long distance usage info and package details on TekTalk/Home Phone services, and same for Domain and Hosting services. Simply put, make the first page after logging in much more informative and meaningful, having to click around a labyrinth (exaggeration on my part, but my granny would validate this if she was still here) is not the way to go.

This please! I want a single page overview of everything. Something less than a full flight control system, but enough to know whats going on with a single peek.

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt to JenSuisUn

Premium Member

to JenSuisUn
You know what would be awesome... if you guys can somehow display the user's DSL profile & sync stats, in some kind of advanced menu. Make it restricted so you can only poll it once or twice per day so there would be no abuse of it.

It would be a great self troubleshooting tool, especially for those with locked out Sagemcoms.

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn to TSI Marc

Premium Member

to TSI Marc
The suggestions/bugs submitted by the following users have all been noted.

Gwai Lo Dan See Profile
Sears See Profile
Teddy Boom See Profile
Eskay See Profile
Fantasio
HiVolt See Profile

Regards,
Martin

Teddy Boom
k kudos Received
Premium Member
join:2007-01-29
Toronto, ON

Teddy Boom to HiVolt

Premium Member

to HiVolt
said by HiVolt:

if you guys can somehow display the user's DSL profile & sync stats,

HiVolt, you should totally have signed up to be a reseller back in the day, just to get lantern access

It was so great when I used to be able to do this. Of course Lantern in the reseller portal has been broken for ages now.

(thanks TSI Martin!)

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt

Premium Member

haha that would have been cool.
JMJimmy
join:2008-07-23

JMJimmy to JenSuisUn

Member

to JenSuisUn
said by JenSuisUn:

The suggestions/bugs submitted by the following users have all been noted.

Gwai Lo Dan See Profile
Sears See Profile
Teddy Boom See Profile
Eskay See Profile
Fantasio
HiVolt See Profile

Regards,
Martin

Not me *tear*
Edolon
join:2008-12-08
Waterloo, ON

Edolon to TSI Marc

Member

to TSI Marc
Hi TSI,

I haven't seen anyone else report this issue so,

For the billing information,
the myworld portal is showing the e-mail address I receive invoices at
the myaccount portal is showing an e-mail address @teksavvy.com that I have never used and I am not sure it even exists.
All of the other information (customer name, address, phone number) is showing the same correct values.

The new portal is looking good,
I would also like to see, in addition to the daily off and on peek usage tab, a 'total' tab.
Thank you

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre

Premium Member

Hi Edolon,

I have the same issue in my portal. Just confirmed with R&D that that bug is currently in testing and the fix should be deployed soon.

Cheers,

Andre
koreyb
Open the Canadian Market NOW
join:2005-01-08
Etobicoke, ON

koreyb to TSI Marc

Member

to TSI Marc
I still have no usage showing on my portal... Is there any eta on a repair for this? I would like to start monitoring my usage to make a decision on keeping the 300 gig cap or move to unlimited.

Yes I could monitor locally, but my portal shows 0 gigs used, which is just not true.

I also have to join Edolon and say I have the same issue with the wrong email address showing for billing.
Eskay
join:2012-02-04

Eskay

Member

I still have no portal access.

chicken
@catsa.gc.ca

chicken

Anon

hey guys, any way to attach 2 services to 1 account? I pay for 2 cable internet services.

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Hello Chicken,

If both services are on the same CID, you should be able to see both accounts.

Martin

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc

Premium Member

This requires that both use the same payment method.

El Quintron
Cancel Culture Ambassador
Premium Member
join:2008-04-28
Tronna

El Quintron to TSI Marc

Premium Member

to TSI Marc
I haven't been totally following this thread but I've registered and I'm wondering when the option is going to go live.

Thanks for starting this,
EQ

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

said by El Quintron:

I haven't been totally following this thread but I've registered and I'm wondering when the option is going to go live.

Hello,

Can you confirm which option you speak of?

Thanks,
Martin

El Quintron
Cancel Culture Ambassador
Premium Member
join:2008-04-28
Tronna

El Quintron

Premium Member

Sorry, I meant regarding the initial announcement (eg: I get unlimited if I accept a reduction in speed during peak times)

Reboot123
join:2012-07-05
Montreal, QC

Reboot123 to koreyb

Member

to koreyb
Same here, any idea when the usage will be available in the beta portal?, I need it in order not to go over 75GB limit and do not know if the old usage feature is very accurate or if it takes into account the between 2am and 8am unlimited time.

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn to El Quintron

Premium Member

to El Quintron
said by El Quintron:

Sorry, I meant regarding the initial announcement (eg: I get unlimited if I accept a reduction in speed during peak times)

This : »BETA my account portal v2 - need your help
JenSuisUn

JenSuisUn to Reboot123

Premium Member

to Reboot123
We are still working on the Vcable usage data. Once it's updated we should be letting our customers know.

Reboot123
join:2012-07-05
Montreal, QC

Reboot123

Member

ok, also about the other thread the ''BETA my account portal v2 - need your help'' that only applies to the 300GB plans?

El Quintron
Cancel Culture Ambassador
Premium Member
join:2008-04-28
Tronna

El Quintron to JenSuisUn

Premium Member

to JenSuisUn
OK thanks for pointing that out.

omfg
@teksavvy.com

omfg to TSI Marc

Anon

to TSI Marc
Could you guys at TSI please - at least - restore the previous usage tracker until this stuff is out of beta?

It was simple and easy-to-use... without me having to create yet another (!) account/password in my life. In fact, I'd prefer the old tracker stay active in parallel with your new customer portal. And I'm sure I'm not alone in that wish.

Reboot123
join:2012-07-05
Montreal, QC

Reboot123

Member

idk if it depends if ur in Qc or elshwre and if you got cable of dsl, but the old tracker works fine for me: »secure.teksavvy.com/tool ··· ageb.asp
(using another link than the one in your post ofc)
mkay
join:2008-04-13
Kingston, ON

mkay to TSI Marc

Member

to TSI Marc
new portal is great.
Zombie999
join:2004-05-04
Toronto, ON

Zombie999 to TSI Marc

Member

to TSI Marc
I'm on cable 6 in Toronto. Website shows 75GB bandwidth but portal shows 25GB.

Which one is right?
EGM92
join:2006-01-29

EGM92 to TSI Marc

Member

to TSI Marc
I've been following my bandwidth usage via the portal. Does the bandwidth reset on the first of the month or when the billing date is up? If it's the billing date it hasn't reset for mine.

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Hello EGM92,

The bandwidth is calculated from the 1st of each month.
Verb
join:2012-04-14
Montreal, QC

Verb to TSI Marc

Member

to TSI Marc
Hey there,

Do you think you gonna offer this for cable Qc users ?

okay
@teksavvy.com

okay to Reboot123

Anon

to Reboot123
said by Reboot123:

idk if it depends if ur in Qc or elshwre and if you got cable of dsl

DSL in Quebec gives the message:
"We are pleased to announce that usage for your account can now be tracked in MyAccount.TekSavvy.com"

I, for one, would be pleased if I could have a simple usage-tracker back.