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cooldude9919

join:2000-05-29
kudos:5

Widespread Outage

Surprised no post on this yet. Charter is down(full or partial) in the Missouri, Alabama, and Georgia areas from what I can tell. All of our fiber internet circuits are down, but our point to point circuits are up. All residential users appear down as well, twitter blowing up about it. Not sure yet if the northeast is affected?

mitpatterson
Premium
join:2012-09-17
Toledo, OH
Click for full size
Seeing a large outage as well. Here is our map, Both fiber and cable. Green is up, Red is down. These are just charters

Been on hold for over 2 hours to try and get a ticket # or something

cooldude9919

join:2000-05-29
kudos:5
Don't waste your time, I finally got through to cbnoc and they didn't know anything yet, but said their national backbone team is working on it.

mitpatterson
Premium
join:2012-09-17
Toledo, OH
How long did you have to wait for that?

cooldude9919

join:2000-05-29
kudos:5
First time at home around 25 minutes, gave up and came into work. Here around 15-20 minutes then I got through.

mitpatterson
Premium
join:2012-09-17
Toledo, OH
ok. then that confirms my theory i must be in a limbo. The system will pause the hold music on occasion and read an IP like "172.16.237.153"

cooldude9919

join:2000-05-29
kudos:5
IMHO id hang up and not worry about calling back in(id agree your stuck somewhere in the queue), id guess by the time any useful information gets to the cbnoc it will be back up. Even if they have an ETA who knows how accurate it would be.

mitpatterson
Premium
join:2012-09-17
Toledo, OH
I hung up. I'm going to get food lol. Too long of a hold. Let me know if you find out anything

john_madison

join:2006-07-28
Madison, WI
reply to cooldude9919
I see the charter outage is here in Madison, WI.

Will charter be posting an announcement to their twitter feed @CharterCom ?

So we all don't have to phone in asking for status updates?


Pesimist

join:2007-07-09
Valley, AL
reply to cooldude9919
At least when I called charter, the call center had an automated message about an area outage. Usually have to do the dog & pony show before getting a ticket number

mitpatterson
Premium
join:2012-09-17
Toledo, OH
It did that for one of the location I tried, but put in a different phone # and it didn't. Granted I wasn't buying it was a "area" outage given how widespread it is for me

cooldude9919

join:2000-05-29
kudos:5
reply to cooldude9919
Seeing things starting to come back up

mitpatterson
Premium
join:2012-09-17
Toledo, OH
same here

cooldude9919

join:2000-05-29
kudos:5
reply to cooldude9919
Alabama is still down

mitpatterson
Premium
join:2012-09-17
Toledo, OH
reply to cooldude9919
Click for full size
This is what my map looks like now. More green YAH

I suspect the rest will come up in time, maybe a few stragglers who need a power cycle

Tideman

join:2002-01-18
Cottondale, AL
Up in Tuscaloosa AL.

cooldude9919

join:2000-05-29
kudos:5
reply to cooldude9919
One site in Birmingham still down (last site still offline), other site is up on the west side of town along with one on Montgomery.


Pesimist

join:2007-07-09
Valley, AL
reply to cooldude9919
Valley Alabama is back up

Tideman

join:2002-01-18
Cottondale, AL
Tuscaloosa not up. False hope there.

cooldude9919

join:2000-05-29
kudos:5
reply to cooldude9919
Other Birmingham site is back up, so as of now all of our charter sites are online.

Tideman

join:2002-01-18
Cottondale, AL
Still having problems in Tuscaloosa. Checking router right now.

Tideman

join:2002-01-18
Cottondale, AL
reply to cooldude9919
All clear now in Tuscaloosa....

medvedd

join:2012-12-11
Madison, WI
reply to cooldude9919
Madison, WI is back. Outage started after 2AM and ended at 6 AM

mitpatterson
Premium
join:2012-09-17
Toledo, OH
reply to cooldude9919
Click for full size
Just waiting for a few stragglers to come up now


Napsterbater
Meh
Premium,MVM
join:2002-12-28
Milledgeville, GA
reply to cooldude9919
I got alerted that our Business Line was down at 03:23am and down until 06:57am this morning.


cork1958
Cork
Premium
join:2000-02-26
reply to cooldude9919
FWIW and nothing really to do much with this, but my Charter e-mail isn't working.
--
The Firefox alternative.
»www.mozilla.org/projects/seamonk ··· amonkey/


Eyeballs
Premium
join:2000-04-25
Worcester, MA
said by cork1958:

FWIW and nothing really to do much with this, but my Charter e-mail isn't working.

That appears to be coming online now. Very slow, but I'm starting to receive mail now. Kind of.
--
Team Discovery--BBR Team Helix--Cuz I Care!!

Zebaulon
Head Geek
Premium
join:2003-11-24
Cleveland, TN
reply to cooldude9919
FWIW, we also saw the outage here in Cleveland, TN. About 3.5 hours. Wasn't aware of it until I woke up this morning and had a text from my brother about the scanner feeds being down. It may have affected TV as well to some extent as I don't recall hearing music playing in our living room when I got up once during the night. Internet was definitely hosed though.

ryu4000

join:2006-11-18
Picayune, MS
reply to cooldude9919
It was down here too started around 3am ended at 6am.

rdingram

join:2013-12-06
reply to cooldude9919
Saw a partial outage in Cleveland, TN as well. Some routes were gtg, others not so much. Tested on both home and business accounts. All seems better now.