RungelRun A Mile Live Awhile Premium Member join:2001-12-05 united state ·Charter
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Rungel
Premium Member
2013-Dec-10 10:50 am
[Speed Issues] 100% loss to my first hopI've been having this problem for a long time.. my gaming keeps getting worse every night .. last year i did have issues outside my house and i'm wondering if the same is going on now.. they buried a new line back at that time.. This is windows 7 pro modem NetGear CG 3000D DOCSIS 3.0 » /testh ··· 81/2dc0dRight now seems pretty good but at night it's a different situation Any suggestions? |
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mixdup join:2003-06-28 Alpharetta, GA |
mixdup
Member
2013-Dec-10 1:01 pm
that just means it's not responding to pings. it is impossible to actually have 100% packet loss to your first hop and still be online. |
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InTheKnow to Rungel
Anon
2013-Dec-10 1:03 pm
to Rungel
The first hop would be your LAN check routers, Switches, NICs, Ethernet cables ect. |
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RungelRun A Mile Live Awhile Premium Member join:2001-12-05 united state ·Charter
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Rungel
Premium Member
2013-Dec-10 1:52 pm
said by InTheKnow :The first hop would be your LAN check routers, Switches, NICs, Ethernet cables ect. Well i have no switches .. NIC's that i know of.. Replace Ethernet cable maybe? I hate how the performance of my internet connection fluctuates good - bad - sucks.. a few years ago they told me i had very old wiring outside.. the cables in the ground.. how can i get a tech out here to check? |
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Do you have a router behing your cable modem? Or a combo modem/gateway device? Most consumer router's by default will not respond to a ping on the WAN interface (for security reasons), and thus that's why you will see the 100% loss on the 1st hop. Perfectly normal. |
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RungelRun A Mile Live Awhile Premium Member join:2001-12-05 united state |
Rungel
Premium Member
2013-Dec-10 2:49 pm
This is a combo modem/gateway.. well if this is normal.. i sure don't need it.. i'll try a different cat cable.. after that hello att dsl |
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said by Rungel:This is a combo modem/gateway.. well if this is normal.. i sure don't need it.. i'll try a different cat cable.. after that hello att dsl The 100% loss at 1st hop is normal. If you are having other issues then you need to call Charter, as you may have a line issue. It would be helpful as well if you could post modem stats. |
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RungelRun A Mile Live Awhile Premium Member join:2001-12-05 united state ·Charter
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Rungel
Premium Member
2013-Dec-10 3:46 pm
Where do i look for stats |
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InTheKnow
Anon
2013-Dec-10 5:54 pm
I would swap the Netgear for a standalone modem and a separate router first. Your signals dont look bad. |
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RungelRun A Mile Live Awhile Premium Member join:2001-12-05 united state ·Charter
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Rungel
Premium Member
2013-Dec-11 8:46 am
said by InTheKnow :I would swap the Netgear for a standalone modem and a separate router first. Your signals dont look bad. I was just reading about turning off the wireless and using a separate router.. i guess the game i've been playing are problems with there servers.. or last update for the game actually..someone said in the forums for WOT that it worked for them.. Thanks |
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DLow join:2013-11-16 Waxahachie, TX |
to Rungel
If you still have a 2 in 1 modem/router combo you need to Call Charter, In the Ft Work Region we no longer offer the 2 in 1 combo we offer a stand alone modem & router.
Ive had near a hundred upgrades in the past year to take out a 2 in 1 and put in a stand alone combo.
-Charter Tech. |
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RungelRun A Mile Live Awhile Premium Member join:2001-12-05 united state |
Rungel
Premium Member
2013-Dec-11 8:56 pm
Thank you.. I will call.. |
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DLow join:2013-11-16 Waxahachie, TX
1 recommendation |
DLow
Member
2013-Dec-11 9:02 pm
Also just to let you know, They may tell you there is a $39.99 charge for a tech to come in and configure a stand alone router, Ask them to speak to a supervisor to get it waived. 9/10 times they will waive the fee since you have a 2 in 1 combo.
Now charter provides a Cisco or Moto modem with a higher end netgear router that offers a 2.5 & 5ghz channel. So all around your on older equip its time to upgrade. |
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RungelRun A Mile Live Awhile Premium Member join:2001-12-05 united state |
Rungel
Premium Member
2013-Dec-12 4:16 pm
After weeks of having this problem with my game.. it's cleared up.. may have to cancel the upgrade.. there charging 29.99 plus 5$ a month.. |
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Rungel |
Rungel
Premium Member
2013-Dec-12 4:18 pm
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Rungel |
Rungel
Premium Member
2014-Jan-12 7:16 pm
After going through the same thing past few days with all the wet weather we've had.. i went with an update.. and it seems to be doing real good.. they changed all my outside connections.. and i went with a separate modem/router.. |
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