jlivingood Premium Member join:2007-10-28 Philadelphia, PA
4 recommendations |
[WiFi] Xbox One Service AdvisoryComcast and Microsoft are aware of a software issue affecting the ability of Xbox One users to play some games online. This issue is only observed when the Xbox One is connected to a network via WiFi and when that network also has an IPv6 address. In those conditions online gameplay for some titles may not work.
To immediately solve this issue, we recommend that customers connect their Xbox One using an Ethernet cable instead of WiFi. Comcast and Microsoft are working together to further diagnose the issue and we anticipate that Microsoft will release a software update after the holidays that will resolve this issue. |
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ropeguru Premium Member join:2001-01-25 Mechanicsville, VA
2 recommendations |
ropeguru
Premium Member
2013-Dec-17 8:04 am
Wow... Never would see anything like this from other providers. They would just say it is the customer's problem.
Thanks JL... |
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owlyn MVM join:2004-06-05 Newtown, PA |
to jlivingood
I don't have an Xbox One but was wondering if an alternate fix is to disable ipv6 on your router (for those who know how). |
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westdc join:2009-01-25 Amissville, VA |
to jlivingood
Thank You for the Heads up! Customer service first. |
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bradyrYCCD - Network Operations Premium Member join:2008-10-27 Sonora, CA (Software) pfSense Netgear CM1200 Ubiquiti UAP-AC-HD
2 recommendations |
to jlivingood
this issue aside, I would add that going wired on any console would be the preferred case whenever possible.
I swear, every horror story you read about any console gamer's rant about online performance, the first reply is "wired or wireless" (even if the issue was that their router was on fire....) |
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to jlivingood
You should also post this in the X-Box forums too |
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DarkLogixTexan and Proud Premium Member join:2008-10-23 Baytown, TX |
to jlivingood
Is it just due to comcast's gateway's wifi or any wifi? |
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DarkLogix |
to bradyr
said by bradyr: the first reply is "wired or wireless" LOL and QFT IMO MS should just kill wifi on consoles. |
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jlivingood Premium Member join:2007-10-28 Philadelphia, PA |
to DarkLogix
said by DarkLogix:Is it just due to comcast's gateway's wifi or any wifi? Undetermined at this time. As someone else said earlier in the thread, using Ethernet is generally better for gaming anyway. That's what I do to my PS3 and Apple TV. |
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DarkLogixTexan and Proud Premium Member join:2008-10-23 Baytown, TX |
said by jlivingood:said by DarkLogix:Is it just due to comcast's gateway's wifi or any wifi? Undetermined at this time. As someone else said earlier in the thread, using Ethernet is generally better for gaming anyway. That's what I do to my PS3 and Apple TV. Agreed I use wired anytime I can I only use wifi for my Nexus 7, Nexus one, roku2 (though after I review my switch's port use I might make it wired) and guests. |
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SeattleMattStreaming Tech Director Premium Member join:2001-12-28 Seattle, WA |
Another vote for wired here!
I have my XboxOne hard wired to my Airport - which is hard wired off of the 822G - pull 57/11 on the diagnostics tests on the Xbox itself. |
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said by SeattleMatt:Another vote for wired here!
I have my XboxOne hard wired to my Airport - which is hard wired off of the 822G - pull 57/11 on the diagnostics tests on the Xbox itself. I've had my Xbox One on WiFi (Airport Also) since day one with no issues at all I get about the same results using the diagnostic test about 57/11. I have also not had the issue described by the OP with my Xbox One. |
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DarkLogixTexan and Proud Premium Member join:2008-10-23 Baytown, TX |
said by dlewis23:said by SeattleMatt:Another vote for wired here!
I have my XboxOne hard wired to my Airport - which is hard wired off of the 822G - pull 57/11 on the diagnostics tests on the Xbox itself. I've had my Xbox One on WiFi (Airport Also) since day one with no issues at all I get about the same results using the diagnostic test about 57/11. I have also not had the issue described by the OP with my Xbox One. Are you on IPv6? |
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SeattleMattStreaming Tech Director Premium Member join:2001-12-28 Seattle, WA |
to DarkLogix
Yes here also - dual stack. |
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DarkLogixTexan and Proud Premium Member join:2008-10-23 Baytown, TX |
to dlewis23
I'm betting its people with that comcast issues gateway that are having the trouble. |
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NormanSI gave her time to steal my mind away MVM join:2001-02-14 San Jose, CA TP-Link TD-8616 Asus RT-AC66U B1 Netgear FR114P
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to bradyr
said by bradyr:this issue aside, I would add that going wired on any console would be the preferred case whenever possible. I only use wifi as a last resort. When I lived in a multiple room premises, I wired most every room (not the kitchen, or the bathrooms). |
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DarkLogixTexan and Proud Premium Member join:2008-10-23 Baytown, TX |
WHAT you didn't wire the bathrooms? What if you got some fancy new internet connected toilet? » www.google.com/tisp/» www.securityandsound.com ··· nnected/ok honestly that 2nd one sounds fun. |
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Anonymous_Anonymous Premium Member join:2004-06-21 127.0.0.1
1 recommendation |
to jlivingood
said by jlivingood:said by DarkLogix:Is it just due to comcast's gateway's wifi or any wifi? Undetermined at this time. As someone else said earlier in the thread, using Ethernet is generally better for gaming anyway. That's what I do to my PS3 and Apple TV. WIFI is 1/2 duplex and wired is full duplex |
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plencnerb Premium Member join:2000-09-25 53403-1242 |
to jlivingood
I find this interesting, and kind of funny at the same time. The reason?
I recall seeing a thread on here a few months back that there was some kind of issue with the XBox 360, and a specific Comcast supplied Gateway device. The issue again was wireless. The games would work fine if you used the same setup with a wired connection, but would fail if you were playing wireless.
I don't recall if that issue was ever resolved or not.
Makes me think that the issue is more Microsoft's fault then Comcast's. I also wonder if the issue would come up on another ISP (like Time Warner) if the same variables were in place (Wireless, IPv6, and XBox One).
--Brian |
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citizensinThe Deacon of the Bipartisan Party Premium Member join:2001-06-19 Fayette City, PA
1 recommendation |
to jlivingood
FWIW.....
XBox One (launch day) connected via WiFi and using IPv6 addressing. No issues with online gameplay for the following titles
Ryse: Son of Rome Forza 5 BF 4 Dead Rising 3 Call of Duty Ghost |
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ccnetengComcast Employee Premium Member join:2008-02-06 Philadelphia, PA |
to plencnerb
No need to speculate, from the OP it is jointly identified as a MSFT bug and they are working on addressing it for a future code drop. For now the ethernet work around is in place.
The bug is likely to be found in other environments, but given Comcast's deployment size and IPv6 adoption, there will be more cases here. |
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to jlivingood
The only issue I'm having with my Xbox one and internet service is it refuses to allow an open NAT and is always on moderate NAT. This can effect gamer party chat and a few other things. No combination of port forwarding/UPNP/static IP/router/modem reboot, firmware update etc will fix this. I have literally tried everything and nothing will allow the Xbox one to be an open NAT I suspect this is a network problem with comcast outside of my own router\modem.
Also the idea to hard-wire your console is not a valid solution. It should worked correctly with WIFI. It is like saying that you aren't having a power outage if you can drive down the street and plug in your console to another persons house cause they have power. |
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jlivingood Premium Member join:2007-10-28 Philadelphia, PA |
to dlewis23
Interestingly it is hit or miss what games it may affect. |
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to swanlee
As the folks from Comcast have mentioned MS has agreed it is a firmware bug. If you have the option I would also suggest getting a couple of powerline adapters to provide a 'wired' connection to your Xbox One or Xbox 360. In my case I have a power line adapter connected to my router and a second adapter connected to a second router in Bridge mode located next to my Xbox One and Xbox 360 the second router also provides wired services for a Blu-Ray Player and other devices. |
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NetDog Premium Member join:2002-03-04 Hollywood, FL |
to jlivingood
Battlefield 4 on my PC works great, never really liked the consoles myself.. |
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This is only affecting Xbox one correct or 360 as well?? |
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tshirt Premium Member join:2004-07-11 Snohomish, WA |
tshirt
Premium Member
2013-Dec-19 2:00 pm
Xbox1 only (though xbox had it's own connectivity glitches) |
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RR ConductorRidin' the rails Premium Member join:2002-04-02 Redwood Valley, CA ARRIS SB6183 Netgear R7000
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to jlivingood
said by jlivingood:said by DarkLogix:Is it just due to comcast's gateway's wifi or any wifi? Undetermined at this time. As someone else said earlier in the thread, using Ethernet is generally better for gaming anyway. That's what I do to my PS3 and Apple TV. It depends, I don't do much gaming with other people, so the ping times aren't as important to me. I am more of a go it alone gamer I guess Wireless seems to be doing fine on my Xbox One and PS4, I am trying to eliminate as many cables as I can, my room is already crowded enough lol |
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DarkLogixTexan and Proud Premium Member join:2008-10-23 Baytown, TX |
DarkLogix
Premium Member
2013-Dec-23 10:01 am
Well I'm thinking of eliminating a few too but in a different way.
I have DTV Deca linking my receivers and could easily toss in a network switch to put between the receivers and the deca unit then I could connect my 360/Roku2/TV to the switch
then I'd just have one cable from the entertainment area to my main switch instead of the current 4 cables
though If I do that I think I'll use a small gig switch so it'll have a good uplink to my main switch |
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