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IMCTV_user
Anon
2013-Dec-21 12:55 pm
Modem lights dropping to "US" light.Hello. I have searched google and other places to see if my problem is here or there. I have found some similar situations, but nothing like what's happening to me, or at least I don't think it is.
The problem is that at first glace, my internet works great. I have 15meg down, 1meg up package through Intermountian Cable in Pikeville, KY. Now, when I game with Xbox 360 or PS3, even PC, my internet stays stable most of the time, though it will 'STILL' occasionally drop, or I believe 'time out'. When this happens, my router is still on, all lights good(have tested with 2 separate routers, to make sure). My Modem however, all lights on it drop down to the "US" light, which then just blinks anywhere from 2 seconds, to 2 minutes. The longest I've witnessed it doing it was for almost 15 minutes before it came back up. My modem is a Arris CM 550. The lights are as follows, Power, DS, US, Online, and Link. When it's working fine, the lights do as they are suppose to, all of them steady, except the Link light, showing the activity of the connection to modem from router. Another thing of interest is that when the modem finally tries to re-up itself, sometimes the US light with go steady, then the online, then Link will engage and blink, so everything is up and running. Other times after this so called "time out" or "drop" it will completely drop down to the DS light and start up, like a modem reset.
Ok, now here are the things I've tried so far. Obviously, I've been calling the ISP, they've came out several times, insisting my connection is fine, and very strong, with no breaks in my line, which is directly from the hub box or whatever outside about 50 feet away. Which just for the sake of it, I had them change the whole line, not once, but 2 different times. So my line is good. And like I said earlier, I've used two different routers. The routers are both Netgear, one is a N600 the other a R6300. To fully rule out the router, I've even had the modem directly connected to once my PC for a day, and my Xbox 360 for 2 days. Both streaming movies from Xbox video, youtube, netflix, etc. With the same problems with "time outs" or "drops" or whatever this is. So I got them to change the modem, not once, but twice. I have argued with this company for almost a year now with this same problem. Why haven't I switch already? Good question. The answer is because only AT&T DSL is available here, which they tell me all their nodes are full and they can't add new customers right now. Been trying for 3 months so far. I hate to go to DSL, because this cable is fast. But it's useless to me if it keeps dropping randomly when streaming movies or playing online games. Yes, randomly. It doesn't matter if I'm completely streaming, or just relaxing talking to some buddies on xbox live in a party chat. It will up and drop whenever. So it doesn't stay out long enough for me to call them so they can trace it or whatever the hell it is they can do. This is very frustrating.
So Please, if anyone can shed some kind of light, or insight into what I can direct them to, to fix my problem, I would forever been grateful! |
