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wiperman
join:2000-08-18
Westminster, MD

wiperman

Member

[DE] Mediacom Prime Plus Package

I have the Prime Plus Package which I thought was 30Mbps download / 2Mbps upload. However, when I checked out my usage I noticed they listed the following on the web page:

Mediacom Prime Plus
33Mbps Download / 2.2Mbps Upload
350 GB monthly usage allowance

Which is correct?

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

The speed for the Prime Plus service is up to 30 Mbps DL and up to 2 Mbps UL. The Usage tracker should reference these values. The numbers you are seeing is what we call over-provisioning. We implemented this just in case there is over-utilization so our subscribers could still get the speeds in which they are supposed to be.

I will make sure that our webmaster is made aware of the error you are currently seeing and has it corrected. You are currently provisioned for the correct speeds for the tier your are subscribed to. If you have any further questions or issues, please feel free to let me know.