said by mattmag:$36 out the door for those services with you providing the fluids and filter is very, very reasonable. I assume there are other repairs that they have done for you in the past that encourages them to keep you as a customer that way. They know if they treat you right you will be back for other things. That's the way a good business is *supposed* to operate. It isn't always the case.
How true that is. I've had bad dealer experiences and good ones. They make all the difference.
I once had a dealer tell me that a failed catalytic converter isn't covered under the emissions warranty. When I explained that the vehicle was covered under the California emissions warranty, he argued with me. I had to drag him out to the car and show him the sticker under the hood that says "Vehicle built to meet California emission standards." before they finally covered it.
My current dealership has been nothing but
EXCELLENT to me. They have gone way above and beyond for me taking care of services at no charge when they didn't have to in the name of customer satisfaction. Awesome service and people, and as such, they have my complete loyalty.
I actually felt guilty when I bought my new vehicle since I had to go somewhere else (they are a Buick/GMC dealer, but I bought a Cadillac.) I have to bring it to the Cadillac dealer for the 4-year included maintenance, but after that, back to the Buick/GMC dealer it shall go.