Did he explain why to use the silverware basket instead of the manufacturers intended dispenser/drawer?
Our cheap Maytag dishwasher doesn't not like the pods. The pods will break open and release their contents, but portions of whatever the pods are made of will not completely dissolve away. They remain and just gum up the dispenser latch mechanism.
I'm presuming this is just a "design flaw" with how water is directed around the tub. Our previous Bosch dish washer that had the dispenser at a different location didn't have the same issue. Putting the pod in the basket likely just allows it to fully dissolve over the course of the wash cycle.