dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
2355
share rss forum feed

KodakMoment

join:2010-02-16
North York, ON
reply to cepnot4me

Re: [Modem/Router] Rogers connection drops frequently DNS

Well most of the Rogers techs these days seem to be contracted which might be the reason for the reoccurring incompetence. I wasn't surprised when he didn't understand the signals as some of the techs barely spoke English which made communicating with them very difficult

It's as you said after I reconnect the cable or reboot the gateway the levels drop back down to the 40s. Any time they hit 52 the connection drops and I need to disconnect the coaxial or reboot.

Monday


cepnot4me

join:2013-10-29
Severn Bridge, ON
kudos:1
Reviews:
·TekSavvy DSL

Not all contractors are idiots. (I'm a contractor) but since the pay sucks, most contractors are very new. And idiocy is sometimes worse with the Rogers guys.

When your tech comes, tell him you have a capacitance fault. Show him by repeating the process of disconnecting and reconnecting the line.

Capacitance faults are tricky, good experienced techs will know what to do, new guys won't get it.

Everytime they disconnect the line it discharges the capacitance. They test it with their meter, it looks good because it was just discharged. It has to stay connected in order to build up the capacitance again and decrease the signal level in doing so.

Because you say the other modem is fine, I'm betting the fault is on the line feeding your modem. If I had your order, I'd be running a new line from the service enclosure outside, to the modem. Drilling holes as needed. I'd probably make everything brand new from the tap to the modem. But I overkill things.

If the guy doesn't run a temp line outside and/or replace the line feeding your modem, he didn't fix it.

I hope you get an in house senior tech. Or a contractor supervisor. If the guy doesn't seem to understand capacitance fault, your now allowed to demand to speak to his supervisor. Demand to have his supervisor come out. Do not take no for an answer. Your problem is at the point that it requires a senior or supervisor.
It may be a splice or a small section of Cable causing the fault, if the guy can find it, great, but this is one of those "replace everything to be safe" situations.
Feel free to print this out word for word. And don't be afraid to ask to speak to his supervisor, it's what seniors and supervisors are there for. Ongoing, unresolved issues.


KodakMoment

join:2010-02-16
North York, ON

I think it's because I live in Toronto which has a very high population so they take anyone.

I'll mention the capacitance fault. I'm suppose to get a "specialist" but that's probably just another term for senior or supervisor;/


cepnot4me

join:2013-10-29
Severn Bridge, ON
kudos:1
Reviews:
·TekSavvy DSL

Oh contractors everywhere just take anyone. Average earnings are $25,000 - $35,000 to start. Getting skilled help, is hard. Keeping skilled techs, harder.

Unlike me, most of our great techs or experienced techs get experience and then jump ship to hydro companies, telecom builders, Bell, cogeco, etc.

Guys like me, become supervisors, go to Commercials or smart home monitoring. The residential guys are the new recruits, or the guys who just never got good at it in order to be promoted.

It's a shame really, if Rogers paid just a few $$ pet call more, they'd have a very skilled and experienced work force. Instead they cut wages, so anyone really good at cable, moved on.



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:12

The olde sayinge "Pay Peanuts, Get Monkeys" applies ... as it does to so many companies these days. If they realized that their employees are actually their most important resource they'd do so much better.


KodakMoment

join:2010-02-16
North York, ON

1 edit
reply to KodakMoment

Tech came out did the usual tests outside. Told them about the capacitance fault said he checked for that didn't notice it occurring.

Came downstairs connected his device to the wall outlet. It was similar to a heart rate monitor but a straight line means a clean signal. The device showed 2 spikes and it tells him the distance the spike occurs. He tried looking for a splice between the modem and garage but couldn't find one which means the cable goes right to the garage. There is no way he is opening up the basement walls when it is concrete to check for damage on the line.

Told me I have 2 options drill a hole and run a new line before he said the 2nd option I already knew what it was to find another outlet in the basement which didn't exist. So I had to go with option 1.



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:12

So the question is ... did it fix the problem ?


KodakMoment

join:2010-02-16
North York, ON

Yep sorry forgot to mention that. The problem is fixed



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:12

YAY!


cepnot4me

join:2013-10-29
Severn Bridge, ON
kudos:1
Reviews:
·TekSavvy DSL
reply to KodakMoment

The tool he used is a TDR. If it showed in a wavelength, you got a Rogers tech. Or Rogers Senior. (those tools are $3000+, they only give them to the guy who knows how to use it and will use it. ) the spikes could be anything, I had a customer destroy a wire hanging a picture once. The line ran along the stud of his living room, he missed the stud, hit the wire. Took out his master bedroom feed.
It could be a mouse chewed through it, could be a kink in the wire. Bad splice or splitter, basically it detects anything that isn't perfect.


KodakMoment

join:2010-02-16
North York, ON

Just wanted to say thanks for helping me out sbrook and ceptnot4me


iH8sn0w

join:2014-02-17
L4H 1H7
reply to KodakMoment

This happened to me all the time when I had it in bridged mode. I really dislike the idea of these modems trying to unify the router bit.

The way I currently have my network setup is I have the modem setup as the acting DHCP server/router, and my wireless router acting as an access point. I have been doing this since August of 2013, the only issue is the disconnects I sometimes get from various services I use IRC and Skype mainly. What is even more crazy is the 4.2.4.1 firmware causing connection drops on the network locally.

Was kind of hoping the new firmware would address the issue finally after Rogers thought I was crazy.