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bbbc

join:2001-10-02
NorthAmerica
kudos:2
Reviews:
·FreedomPop

[Cable] Is TSI West (Shaw) down @ 6:20 AM PST on 1/8?

Anyone else have a lack of connectivity this morning in the Shaw footprint? All the magical lights on the cable modem show activity.

--
Marriage Equality | Consumerist


TSILiz
Premium
join:2012-08-20
kudos:6
No official outage as of yet but I have seen a few customers emailing in from BC with a valid IP but no surfing- is this the same issue you're experiencing?


bbbc

join:2001-10-02
NorthAmerica
kudos:2
reply to bbbc
Same situation. Does my complaint make things official?


TSILiz
Premium
join:2012-08-20
kudos:6
reply to bbbc
haha! There definitely seems to be something going on (although we just checked our master tickets and there isn't one open) so please feel free to open a ticket with us at help.teksavvy.com so we can get this looked into!


bbbc

join:2001-10-02
NorthAmerica
kudos:2
Reviews:
·FreedomPop

1 edit
said by TSILiz:

feel free to open a ticket with us at help.teksavvy.com so we can get this looked into!

Is this another portal beyond TSI My World, because it didn't like my MW login credentials?

I actually need to get with it since it's the start of the day in BC. I'm assuming you could help me Elizabeth or should I cut and paste my first post in the direct forum?

UPDATE
I opened a ticket in the direct forum.

--
Marriage Equality | Consumerist


bbbc

join:2001-10-02
NorthAmerica
kudos:2
reply to bbbc
Service functioning as of 6:54 AM PST 1/8/14.


TSI ShawnS
Premium
join:2012-11-22
Chatham, ON
kudos:5
Hey there bbbc,

It is an entirely separate account system. You will need to create a new account to receive updated on the tickets that you request.

You can post in the Direct forum for now.

Thank you,
TSI Shawn S
--
TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork


TSI ShawnS
Premium
join:2012-11-22
Chatham, ON
kudos:5
Glad to hear that you are back online!